Project Manager

Senneca Holdings; Salt Lake City (UT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Insurance

FSA/HSA

PTO 3 weeks

Parental Leave

9 paid holidays

401(k) Match

Tuition Assistance

Job summary

Senneca Holdings in Salt Lake City, UT is seeking an experienced Project Manager with construction or data center installation background. The role focuses on coordinating installation schedules, working with general contractors, and communicating with Operations, Engineering, Dealers/Installers, and Customers onsite.

The successful candidate will manage customer inquiries including warranty claims and technical support, thrive in a fast-paced environment, and provide proactive communication,

Qualifications

• Minimum of 3 years in Project Coordination, Customer Service, or a related client-facing role or 1 year experience with the Company as a Site Service Installer.
• Experience in data centers, commercial construction, industrial projects or equipment installation is strongly preferred.
• Equivalent combination of education and relevant experience will be considered.

Responsibilities

• Manage and maintain customer installation schedules.
• Coordinate delivery logistics and timelines with customers and internal teams.
• Prepare and gather documentation for submittals and respond to related inquiries.
• Respond promptly and professionally to warranty and technical support requests.
• Investigate and resolve product or service issues by clarifying the concern, identifying root cause, and determining the most efficient solution.
• Take ownership of issues and ensure timely follow-up through to resolution.
• Maintain high levels of customer satisfaction through clear communication and consistent service delivery.
• Collaborate cross-functionally with Engineering, Operations, Sales, and other departments as needed.

Skills

Strong communication

Multi-project management

Cross-functional collaboration

Problem solving

Attention to detail

Education

Associate or bachelor’s degree preferred in Business/Communications/related field

Tools

CAD familiarity

ERP/CRM systems (Infor/NetSuite)

Microsoft Office Suite

Job description

This is not an IT project management role. The ideal candidate has hands-on experience in construction environments, data center builds, or equipment installation projects and is comfortable working onsite and traveling as needed.

Our company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance; company-paid life insurance; short-term and long-term disability; FSA and HSA options; three weeks of PTO; parental leave; 9 paid holidays; a 401(k) with company match; and tuition assistance. We’re committed to career growth and building a collaborative, inclusive workplace.

We are seeking an experienced Project Manager with construction or data center installation experience to join our team in Salt Lake City, UT.
Summary: The Project Manager is responsible for coordinatinginstallation schedules on construction sites, working with generalcontractors and communicating with both internal and externalstakeholders, including Operations, Engineering, Dealers/Installers, andCustomers. This role will serve as a primary point of contact for customersupport inquiries, including warranty claims, technical assistance, andservice-related troubleshooting. The ideal candidate will thrive in a fast-paced environment and provide excellent service through proactivecommunication, timely follow-up, and resolution ownership
Essential Duties and Responsibilities: To perform this jobsuccessfully, an individual must be able to perform each essentialfunctions/duty satisfactorily. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. Otherduties/functions may be added or assigned.

• Manage and maintain customer installation schedules.
• Coordinate delivery logistics and timelines withcustomers and internal teams.
• Prepare and gather documentation for submittals andrespond to related inquiries.
  
• Respond promptly and professionally to warranty andtechnical support requests.
  
• Investigate and resolve product or service issues byclarifying the concern, identifying root cause, and determining the mostefficient solution.
  
• Take ownership of issues, including facilitatingcorrections or handoffs to the appropriate department, and ensuring timelyfollow-up through to resolution.
  
• Maintain high levels of customer satisfaction throughclear communication and consistent service delivery.
  
• Accurately document all communication, resolutions, andfollow-up actions.
  
• Collaborate cross-functionally with Engineering,Operations, Sales, and other departments as needed.
  
• Ability to communicate effectively with cross functionalteams.
  
• Travel up to 50% of the time.
  
• All other duties as assigned.
  

SAFETY REQUIREMENTS:

• Comply with all OSHA, and company safety policies,procedures and requirements.
• Report to supervision conditions or practices that areeither unsafe or that may adversely impact the environment, to ensure promptresolution of potential hazards.
• Attend scheduled safety training.
  
• Actively support the organization’s efforts to meet orexceed safety goals and plans.
  
• Recommend improved safety practices.
  
• Practices safe work habits and follows general safetyprocedures such as proper lifting and bending, ergonomics, proper use ofequipment and use of personal protection equipment (PPE).
  
• Adheres to and ensures lockout procedures are followedany time the equipment is being cleaned or maintained.
  

PRODUCT SAFETY AND QUALITY:

• Responsible for supporting and complying with thecompany’s Integrated Management System, which aligns with ISO 9001 (Quality),ISO 14001 (Environmental), and ISO 45001 (Health and Safety) standards.
  
• Promotes a culture of safety, quality, and environmentalresponsibility by following established IMS procedures aligned with ISO 9001,14001, and 45001 standards.
  
• Minimum of 3 years in Project Coordination, CustomerService, or a related client-facing role or 1 year experience with the Companyas a Site Service Installer
• Associate or bachelor’s degree preferred in Business,Communications, or a related field.
• Equivalent combination of education and relevantexperience will be considered.
  
• Experience in technical troubleshooting or working withina manufacturing/engineering environment is a plus.
  
• General contractors
• Subcontractors or trades
• Construction schedules and job site operations
• Experience in data centers, commercial construction, industrial projects, orequipment installation strongly preferred
• Ability to read and interpret construction drawings or technical documents (CADfamiliarity preferred)
  
• Experience with ERP/CRM systems (Infor, NetSuite, or similar) is a plus
  
• Strong communication skills (both written and verbal).
  
• Ability to handle multiple projects and deadlines withattention to detail.
  
• Effective problem-solving and critical thinking skills.
  
• Proficient in Microsoft Office Suite (Word, Excel,Outlook).
  
• Comfortable working with CAD viewing tools and ERP/CRMplatforms.
  
• Able to adapt in a fast-paced environment and interactwith diverse personalities.
  
• Organized, self-motivated, and solutions oriented.
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on acomputer.
  
• Onsite support of installation projects may requirestanding for up to 8–10 hours and lifting up to 50 lbs.
  
• Frequent movement around active construction andinstallation sites, including walking, climbing ladders, and navigating unevensurfaces.
  
• Must be able to wear required personalprotective equipment (PPE), including safety glasses, hard hats, gloves, andsteel-toe boots.
  
• Ability to talk, hear, stand, walk,reach, climb, stoop, kneel, crouch, or crawl as required by the task.
  
• Specific vision abilities requiredinclude close vision, distance vision, color vision, peripheral vision, depthperception, and the ability to adjust focus

NOTE: The above statements are intended todescribe the general nature and level of work being performed by peopleassigned to the classification. They reflect the essential elements and generalresponsibilities of the position but are not intended to be construed as anexhaustive list of all responsibilities, duties and skills required ofpersonnel so classified.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

**Please no Third-party candidates or phone calls**