Project Manager

Luma Health, Inc.; New York (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

Luma Health, Inc. in New York seeks a highly organized Project Manager to spearhead end-to-end implementations on the Delivery team. You will serve as the primary customer liaison during onboarding, guiding projects from kickoff through go-live and post-go-live support.

You'll collaborate with Solution Consultants and Technical teams to ensure value-driven solutions meet customer goals, manage risks, and align stakeholders across the organization.

Qualifications

• Bachelor’s degree or related field required.
• Proven track record delivering complex enterprise implementations.
• Strong communication with technical and business audiences.
• Healthcare or regulated industry experience preferred.

Responsibilities

• Own end-to-end project delivery from kickoff to go-live.
• Coordinate timelines, resources, risks, and milestones.
• Serve as main customer liaison and stakeholder champion.
• Partner with Solution Consultants and Technical teams while not leading design.
• Drive regular status updates and risk escalation.
• Foster cross-functional collaboration across Sales, Customer Success, Engineering, and Product.

Skills

Project management

Stakeholder communication

Cross-functional collaboration

Presentation skills

Problem-solving

Relationship-building

Facilitation

Education

Bachelor’s Degree or related field

Job description

• We are seeking a highly organized, proactive, and empathetic Project Manager to join our Delivery team at Luma
• In this role, you will act as the central point of contact for our customers during implementation, ensuring a seamless and impactful experience without stepping into solution design or technical architecture
• As a Project Manager, your primary responsibility is to drive successful project execution from kickoff through go-live and transition
• You will work in close partnership with our Solution Consultants—who are responsible for system configuration and solution design—to ensure the delivery of value-driven solutions that align with our customers’ goals
• Your focus will be on managing timelines, resources, risks, and stakeholder communication throughout the implementation lifecycle
• You will lead customer engagements with clarity and confidence, proactively managing expectations, surfacing risks, and maintaining alignment across internal and external teams
• You are a strong relationship builder who knows how to facilitate cross-functional collaboration and guide stakeholders at all levels, including executive leadership
• Serve as the project owner and main customer liaison throughout the implementation process, ensuring clear communication and alignment from kickoff through post-go-live support
• Partner with Solution Consultants and Technical teams—without leading design—to ensure the customer receives a solution aligned with their business needs
• Manage project scope, timeline, milestones, and risks, ensuring on-time, high-quality delivery of the Luma platform
• Drive effective stakeholder engagement across internal teams (Sales, Customer Success, Engineering, and Product) and customer organizations
• Proactively identify and resolve project blockers, elevate issues as needed, and keep all parties informed with regular status updates and reporting
• Lead project meetings and customer touchpoints, fostering strong relationships and high levels of customer satisfaction
• Champion delivery process improvements and help evolve project management frameworks to enable scalable and repeatable success across customer engagements
• Ensure alignment with standard methodologies, delivery processes, and documentation protocols

Familiarity with implementation best practices and lifecycle management for SaaS platformsAdept at navigating ambiguity and bringing clarity through structured planning and executionComfortable leading multiple projects simultaneously with a high degree of autonomyBachelor’s Degree or related fieldProven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industriesExceptional communication, facilitation, and relationship-building skills across technical and business audiencesStrong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partnersStrong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on trackStrong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audienceExperience working in a growing start-upExperience working in healthcare