Project Manager

Croud; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Hybrid workspace

401(k) matching

Job summary

Croud is a global, full‑service digital marketing agency based in Soho, New York. As Project Manager you’ll deliver briefs on time and on budget, building plans, scheduling resources and reporting progress.

You will work closely with Client Leadership, Operations and delivery teams, using Productive and ClickUp to manage projects and pipelines. We value clear communication, reliable delivery and strong team collaboration.

Qualifications

• 1.5+ years in a similar agency role, preferably social media delivery.
• Excellent communication and relationship-building with clients and teams.
• Strong organizational ability to manage deadlines and multiple projects.
• Ability to work at a fast pace while keeping systems updated.
• Pride in delivering high‑quality work and continual improvement.

Responsibilities

• Lead day-to-day operations of client projects, timelines, and plans.
• Solve commercial and operational challenges, escalating when needed.
• Administer projects and pipeline in Productive (agency software).
• Ensure timesheets and budget reporting are accurate and timely.
• Coordinate with US Operations to match skills and allocate staff.
• Foster seamless collaboration and clear expectation‑setting across stakeholders.

Skills

Agency experience

People skills

Highly organized

Agile mindset

Attention to detail

Ambition/drive

Job description

ROLE OVERVIEW

Croud is a global, full-service digital marketing agency. Through a seamless combination of data, technology and creativity, our teams drive business performance and long-term growth for ambitious brands.

Located in the heart of Soho, Croud New York is home to a group of highly-skilled digital experts, passionate about driving innovation and delivering great work for clients. With a rapidly expanding team and client portfolio, Croud offers hands‑on experience working with some of the world's leading brands across every industry sector.

Find out more about Croud NY in here!

As Project Manager you'll be responsible for delivering our briefs on time and on budget. Taking the reigns on implementing effective ways of working across your accounts, crafting project plans and managing resource to deliver seamlessly.

It's a collaborative role that works closely with Client Leadership, Operations and all of our delivery team members. We're looking for someone who does what they say they'll do to build trusting relationships, as well as a great communicator who can make sure the team knows exactly what’s expected of them at all stages.

We use a tool called Productive & ClickUp that you'll spend most of your days in, building project plans, scheduling resource and reporting on progress - so previous experience in a similar tool would be beneficial.

RESPONSIBILITIES

• Project Management: you'll lead the day‑to‑day operations of your clients including timelines and project plans, implementing ways of working and managing resource requirements
• Commercials: you'll proactively solve commercial & operational challenges, escalating to key stakeholders both internally and externally, when required, as well as sharing recommendations on how to solve these challenges
• Using Productive: you'll support with administration and management of Projects and Pipeline in our agency‑management software (Productive), ensuring everything is set up accurately, managed efficiently and reported on regularly
• Reporting: you'll make sure timesheets are updated on time each week and report regularly on how we're burning down on budgets with recommendations for improvement
• Operations: you'll work with our central US Operations team to ensuring the right skill set & experience is matched and allocated to each brief and scope of work, and help to schedule resource for the US team in Productive based on project plans.
• Day to day: You will encourage a seamless working relationship between internal stakeholders, expectation management through constant communication is essential. You'll track and monitor progress for ongoing deliverables and identify bottlenecks to work together to find possible solutions. You will also support the Senior Project Manager with execution as required.

DESIRED QUALIFICATIONS

• You've got 1.5+ years of experience working in a similar role in an agency setting - ideally in social media delivery
• Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
• Highly organized: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must
• Agile with an eye for detail: you'll be able to work at a fast pace and keep our systems up‑to‑date
• Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You take real pride in what you deliver and always strive for perfection.
• Real drive and ambition: you are passionate and ambitious. You’re confident in your ability to adapt to the ever‑changing world of social and a proactive self‑starter with a mindset of growth and the drive to make it happen.

COMPANY BENEFITS

• 20 days vacation a year with 12 public holidays observed
• Enhanced paid parental leave
• Healthy in‑office meals and snacks
• 401(k) Savings Plan (100% Matching up to 4%)
• Sales commission with pitch opportunities
• Annual performance bonus
• Pre‑tax commuter benefits
• Full paid medical Insurance for employee (including dental and vision)
• Dependent contribution to medical, dental and vision coverage
• Employer paid life insurance coverage
• Monthly wellness membership stipend
• Access to health guidance and wellness resources
• Free Citi bike membership
• Hybrid workspace support - home office setup is provided
• Agile working policy
• Opportunity to work abroad in Croud’s international offices.
• Regularly scheduled social events and quarterly team offsites

COMPENSATION

Salary Range for this position is $70,000 - $80,000 per year.

Where an employee or prospective employee is paid within this range will depend on; among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

We operate on a hybrid model of 3 days in office per week. Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

ABOUT

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, ethnicity, race, religion, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.