Senior Project Manager (Temp-to-Perm)

M Booth; New York (NY); Hybrid; USD 75,000 - 89,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid holidays

Unlimited PTO

Summer Fridays

Family leave

Well-being programs

Commuter benefits

Job summary

M Booth in New York is seeking a Senior Project Manager for Innovation & Social to optimize workflows across two agency capabilities, including GEO and Social CoE. You will customize Monday.com, triage intake, and route requests to the right teams while shielding leads from ad-hoc tasks.

You’ll collaborate with developers and creative engineers, measure project health, and report status to leadership. The role offers a hybrid NYC environment with remote options and competitive pay.

Qualifications

• 5–7+ years of progressive project management in a fast-paced creative, PR, or digital marketing agency.
• Experience customizing and scaling project management platforms and intake workflows in agency settings.
• Proven ability to work with developers, tech leads, and creative engineers.
• Practical or strong enthusiasm for AI tools and platform integrations to automate workflows.
• Broad understanding of modern digital marketing ecosystems and GAO concepts.
• Strong proficiency in Monday.com architecture and dashboarding.

Responsibilities

• Customize and refine existing Monday.com workflows, boards, and automation recipes for Innovation Tech/GEO and Social CoE teams.
• Refine intake forms and SOPs to properly scope and route AI/GEO and Social CoE requests.
• Track projects from briefing to delivery, using Monday.com, with regular status updates and milestone accountability.
• Gatekeep and triage intake, redirect ad-hoc requests, and safeguard specialist bandwidth.
• Allocate work to developers and leads based on live capacity; protect from overload.
• Leverage AI tools and automations to speed intake and boost team velocity.
• Coach account teams on proper briefing, requests, and collaboration with CoE hubs.

Skills

Project management

Workflow customization

Capacity planning

AI & automation

Stakeholder communication

Cross-functional collaboration

Active listening

Tools

Monday.com

Zapier

Make

Job description

Who We Are

At M Booth, we produce award-winning, culturally-resonant, and buzz-worthy campaigns that move key audiences to action.

We are relentlessly passionate about our clients and their business, whether that means developing scrappy campaigns and content that breaks through, maximizing earned to reach key audiences, leading in digital innovation, or unleashing insights that unlock ideas that win in the marketplace. And we have a bold belief that our work can and should contribute to an equitable world.

Our agency was born 40 years ago with entrepreneurial roots, a people-first culture, and a passion for creativity and innovation. As we look to the future we believe Only the Bold will make a lasting impact and change. From culture to creative, in today’s world BOLD moves everything we do.

M Booth has an immediate opportunity for a Temp to Perm Senior Project Manager to join our growing Creative team. A few things to know before applying:

ABOUT THE DIGITAL & INNOVATION TECH TEAM

Our AI, Generative Engine Optimization (GEO), and social media teams are growing and are in high demand across the agency. To keep them focused on doing great work for our clients, we’re looking for a Senior Project Manager to help build a clear intake process, realistic timelines, and smart capacity tracking.

ABOUT PROJECT MANAGEMENT

Our Project Managers are the operational heart of our team, ensuring specialized workstreams run efficiently, transparently, and without burnout. At the Senior Project Manager level, you act as both a workflow architect and a governance anchor-protecting specialist bandwidth, customizing intake frameworks in Monday.com, and serving as the central traffic manager across high-demand internal capability hubs.

POSITION OVERVIEW

The Senior Project Manager - Innovation & Social is a high-impact operational role designed to manage, route, and optimize workflows across two core agency capabilities: Innovation Tech / GEO and our Social Media Center of Excellence (CoE).

Working directly alongside the Project Management Lead, you will partner with leadership to evaluate, edit, and customize our existing Monday.com workflows and intake channels to best fit the unique needs of these specialized teams. In this role, you will be the first point of contact for new projects. You will eliminate internal process chaos by tailoring intake forms, setting up dynamic tracking dashboards, routing requests to the appropriate team members, and actively shielding key technical leads and creative specialists from ad‑hoc, direct asks. Sitting directly between requesting account teams, developers, and specialized delivery leads, you will ensure clear scoping, capacity protection, and on‑time execution.

KEY RESPONSIBILITIES

Process & Tool Customization

• Workflow Optimization: Partner directly with the Project Management Lead to review, edit, and customize existing agency Monday.com workflows, boards, and automation recipes to seamlessly support the Innovation Tech/GEO and Social CoE teams.
• Intake Refinement: Adapt and maintain existing intake forms and standard operating procedures to ensure all incoming AI/GEO and Social CoE requests are properly scoped and routed.
• Continuous Improvement: Continuously evaluate tool performance, gather feedback from technical and account leads, and make updates to keep our project tracking lean and effective.

Traffic, Routing & Pipeline Governance

• Gatekeeping & Intake Triage: Act as the primary operational buffer for specialized talent, redirecting ad‑hoc requests into formal Monday.com queues, clarifying vague briefs with account teams, and setting realistic priority levels.
• Capacity Routing & Bandwidth Protection: Intelligently allocate and route approved work to developers, AI leads, and social strategists based on live capacity—safeguarding specialists from overload and unmanaged task switching.
• Pipeline & Milestone Tracking: Log, schedule, and track all projects from briefing through final delivery using Monday.com, facilitating regular status huddles and holding teams accountable to milestone deadlines.

AI & Workflow Automation

• Process Innovation: Actively experiment with and leverage AI tools, Monday.com automations, and platform integrations to streamline project management workflows, speed up intake processing, and improve team velocity.
• Agency Process Coaching: Onboard and educate account teams on how to properly brief, request, and collaborate with the Innovation and Social CoE hubs.
• Transparent Status Reporting: Deliver clear, actionable status updates to internal account leads and executive leadership regarding project health, risks, and queue timelines.

WHAT YOU’LL BRING:

• Experience: 5-7+ years of progressive project management within a fast-paced creative, PR, or digital marketing agency environment.
• System Optimization: Demonstrated experience customizing, refining, and scaling existing project management platforms and intake workflows in agency settings.
• Developer & Tech Experience: Proven track record of working directly alongside developers, technical leads, and creative engineers—understanding technical terminology, developer workflows, and technical scope translation.
• AI & Automation Passion: Practical experience or high enthusiasm for sourcing, implementing, and leveraging AI tools and advanced platform integrations to automate project management workflows and eliminate repetitive admin tasks.
• Digital & Channel Literacy: Broad operational understanding of modern digital marketing ecosystems, including social media execution pipelines and emerging AI search/tech concepts (e.g., Generative Engine Optimization / GEO, prompt-based workflows, LLM search behaviors).
• Platform Mastery: Strong proficiency in Monday.com architecture, including editing custom intake forms, managing automated task‑routing recipes, and building clear dashboard views. Experience with third party integration tools like Zapier or Make is a big plus.
• Active Listening & Stakeholder Communication: Exceptional communication and active listening skills, with a proven ability to engage internal account teams and clients, truly understand their underlying needs, and keep everyone aligned with clarity, empathy, and diplomacy.

What We’ll Bring:

• A workplace that’s alive with courage, ideas, respect and humanity
• Professional growth and development programs to help advance your career
• Comprehensive health care and wellness plans for your entire family
• A 401(k) Savings Plan and Flexible Spending Accounts
• Paid holidays, Unlimited Paid Time Off (Personal, Sick, Vacation), and Summer Fridays
• Additional Perks: Family Leave, Well-Being Programs, and Commuter Benefits

SALARY: Hourly $55 to 60/hour

Full time salary $75,000 - 89,000

Location: Remote or in the New York office

Our Flexible Work Policy

We believe that our best work happens in a hybrid working environment. If you are in the NYC (or commutable surrounding distance) hub we want to see you in person 2 days a week. That could mean in our office, in our client's office, on the road with them or attending an industry event.

For those outside the NYC hub, you will be asked to be in person too. Examples of this may include client meetings, events or team meetings. There will also be in person opportunities for you to connect with others who live in your hub to collaborate and work together.

If you plan on working remotely, we can accept applicants from the following states:

• Arizona
• California
• Colorado
• Connecticut
• Florida
• Georgia
• Illinois
• Indiana
• Louisiana
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Nevada
• New Jersey
• New York
• North Carolina
• Oregon
• Pennsylvania
• Texas
• Washington D.C.

M Booth & Associates is an equal opportunity employer. All candidates will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.