Project Manager

Black Rock Groups; Mountain View (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Holidays

Parental leave

Job summary

Tech Mahindra is seeking a Program/Operations Manager for hardware accessories in Mountain View. The role combines partner operations, contract management, and technical hardware lifecycle execution with a strong focus on certification gates and testing for cellphone screen protection accessories.

The position entails end-to-end program management, drafting and enforcing partner agreements, executive-ready reporting, and maintaining data hygiene across operational trackers.

Qualifications

• Education requirement: Bachelor's degree in business, operations, engineering, CS or equivalent.
• 3–5+ years in partner operations, TPM, hardware project management, or electronics lifecycle.
• Experience managing multi-step workflows, SOWs, Exhibits, NDAs, and security gates.
• Ability to create executive-ready decks synthesizing data for leadership reviews.
• Experience tracking hardware lifecycles and stage-gate processes (EVT/DVT/PVT/Gate 3).
• Proven track record with external brands/ODMs and cross-functional blockers.
• Proficiency with Smartsheet and Google workspace for trackers and reports.

Responsibilities

• Execute Exhibit A/B agreements and manage NDAs and security gates.
• Prepare VP/Director-ready presentations and milestone scorecards.
• Drive Gate 3 testing milestones and validate hardware compatibility.
• Manage annual refresh schedules and coordinate new category launches.
• Forecast NCU sample demand and maintain master operation trackers.
• Coordinate logistics for samples and negotiations with partners.

Skills

Partner operations

Contract management

Executive reporting

Technical certification

Hardware lifecycle

Stage gates

Logistics planning

Market research

Data hygiene

Education

Bachelor's degree or equivalent

Tools

Smartsheet

Google Sheets

Google Slides

Job description

Job Title: Program/Operations Manager Hardware Accessories(Cellphone Screen Protection)

Location: Mountain View, CA

Onsite/Remote/Hybrid: Onsite

The salary for this role is $110000 to $120000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

JOB DESCRIPTION:

This role is a balanced hybrid of partner operations & contract program management and technical hardware lifecycle execution. Approximately 50% of the role is dedicated to managing the technical certification, stage-gates, and testing validation for Cellphone Screen Protection and related hardware accessories. The remaining 50% encompasses end-to-end general partner project management, including executing partner legal agreements (such as Exhibit A, Exhibit B),, preparing executive presentation materials and program status readouts, tracking partner readiness deliverables, coordinating sample/NCU logistics, and maintaining operational data hygiene.

Competency Area

Key Capabilities & Expectations

Partner Operations & Contract Management

Executing Exhibit A/Exhibit B agreements, managing NDAs, enforcing security gates, managing CAD distribution, and overseeing partner communications.

Executive Reporting & Storytelling

Building VP/Director-ready presentation decks, visual milestone scorecards, risk registers, and leadership briefings.

Screen Protection & Technical Certification

Driving Gate 3 testing milestones, validating biometric/display compatibility, managing ball-drop/scratch reliability, and triaging partner defect logs.

Hardware Program Management & NPI

Managing annual refresh schedules, coordinating net-new category launches, tracking critical paths, and mitigating schedule risks.

Logistics, Dogfooding & Operations

Managing NCU sample demand forecasting, running internal dogfooding user trials, tracking POs/incentives, and maintaining master trackers.

Market Research & Portfolio Strategy

Conducting competitive gap analysis, identifying regional market opportunities, and evaluating prospective OEM/ODM partners.

MINIMUM QUALIFICATIONS:

• Education: Bachelor's degree in Business Administration, Operations, Mechanical/Electrical Engineering, Computer Science, or equivalent practical experience.
• Experience: 3 5+ years of experience in Partner Operations, Technical Program Management (TPM), Hardware Project Management, or Consumer Electronics Lifecycle Management.
• Operational Execution: Proven experience managing multi-step operational workflows, execution processes (e.g., SOWs, Exhibits, NDAs), and enforcing security/compliance gates.
• Executive Communication & Storytelling: Proven ability to create polished, executive-ready presentation decks (Google Slides / PowerPoint) that synthesize complex technical data, schedules, and partner statuses for leadership reviews.
• Hardware Lifecycle & Stage-Gates: Demonstrated experience tracking hardware development lifecycles (NPI, stage-gate processes such as EVT/DVT/PVT/Gate 3 certification) and coordinating sample testing logistics.
• Partner-Facing Leadership: Track record managing external tier-1 brands, ODMs, or suppliers, including facilitating operational syncs, tracking deliverables, and resolving cross-functional blockers.
• Tooling & Data Hygiene: Proficiency with workflow and spreadsheet tools (Smartsheet, Google Sheets/Docs/Slides) to maintain trackers, logs, and executive reports.

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [e-mail]."