Project Manager

ServiceSource Inc; Louisville (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid time off

Disability/Life Insurance

Job summary

ServiceSource Inc. seeks an experienced Operations Supervisor to oversee all assigned operations, supervise employees, and ensure KPI performance across multiple sites, including Ft. Knox and the VA Hospital.

You will develop staffing plans, coordinate with the Assistant Project Manager, and maintain 24/7 scheduling as required. The ideal candidate has a high school diploma or GED, 3–4 years of administrative supervision, and the ability to obtain VA security clearance.

Qualifications

• Must have 3–4 years of administrative services with management or supervisory experience.
• Must be able to obtain and maintain a Veterans Administration (VA) security clearance.
• Valid NC driver’s license and/or access to reliable transportation for work-related travel.
• Eligible drivers must have a good motor vehicle record (MVR).

Responsibilities

• Oversee all assigned operations including supervision of employees to meet KPI requirements.
• Oversee daily operations and workforce performance for a 20-person team at Ft. Knox and VA Hospital.
• Develop staffing plans and coordinate with the APM to interview, train, and evaluate employees.
• Maintain 88% minimum invoicing hours at Ft. Knox and staffing for VA hospital PWS.
• Interface with contract personnel on routine matters and ensure data security compliance.

Skills

Staff supervision

Customer service

Problem solving

MS Office

Education

High school diploma or GED

Tools

MS Office (Outlook, Word, Excel)

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Responsible for directing all aspects of both operations to include the supervision and management of employees, materials, supplies, and quality control of all work performed. Maintain open communication with contract representatives and corporate personnel at both sites. Establish and monitor plans and procedures; provide guidance on employee problems. Initiate and maintain training programs, safety programs, sanitation programs, and equipment maintenance with the assistance of the Assistant Project Manager (APM) with the quality control program.

Responsibilities

• Oversee all assigned operations including supervision of employees to accomplish contractual and key performance indicator (KPI) requirements.
• Oversee daily operations and workforce performance for a 20 employee team across Ft. Knox and the VA Hospital, ensuring compliance, productivity, and service continuity.
• Develop staffing plans and coordinate with the Assistant Project Manager to interview, train, motivate, monitor, and evaluate performance of employees.
• Maintain 88% minimum monthly invoicing hours at Ft. Knox, and staffing requirements for the PWS at the VA hospital.
• Ensure that all employees are trained in customer service, research procedures for patient locator services, and medical emergency codes.
• Ensure records and reports are completed accurately and timely as required by operations, rehabilitation, and human resources departments as well as the contractor.
• Maintain positive working relationships with the VA COTR and the Operations Manager at HRC (Inspiritec *Prime Contractor).
• Interface with customers on a regular basis to solve issues.
• Research, write, and discuss employee counseling reports.
• Ensure that the scanning, faxing, and filing of all data meets or exceeds data security requirements as set forth in the contract.
• Must immediately notify the Contract Officer Technical Representative (COTR) and Executive Director whenever a breach is discovered.
• Oversee and assist the APM with IEE’s, attendance, payroll and KPI requirements at each location.
• Maintain the 24/7/365 scheduling of the VAMC Louisville.
• Assign duties to employees as needed due to absenteeism whether scheduled or unscheduled.
• Perform these duties in cases where the APM or no other employee is available to fill in.
• Interface with contract personnel on all routine matters pertinent to contractual obligations.
• Perform other responsibilities as assigned.

Qualifications

• High school diploma or General Educational Development (GED) is required.
• A minimum of 3-4 years of administrative services with management or supervisory experience required.
• Must be able to obtain and maintain a Veterans Administration (VA) security clearance required.
• Valid NC driver’s license and/or access to reliable transportation to perform work-related travel required.
• Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities

Ability to work effectively with people internally and externally at all levels of an organization. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Excellent customer service skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Proficient in Microsoft Office Outlook, Word, and Excel. Must also become familiar with corporate specific programs and software. Must be very organized, detail oriented, and able to carry out work with a high level of accuracy. Excellent oral/verbal communication skills.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre‑tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time‑off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.