Project Manager

AIS Inc.; Leominster (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

AIS Inc. is seeking a Project Manager in Leominster, MA to lead large, high‑visibility orders and reduce risk by managing project paths and cross‑department coordination. You will communicate with dealers, installers, freight providers, and end users to ensure timely, accurate delivery and continuous improvement.

The candidate should have 5+ years in customer service or operations, a technical degree, and strong MS Office skills; occasional travel may be required.

Qualifications

• Associate or Bachelor’s in a Technical field required.
• Minimum of 5 years’ experience in customer service, operations, manufacturing, or installation.
• Strong communication and project coordination skills.
• Ability to travel as needed.

Responsibilities

• Create timelines and project checklists for all assigned projects.
• Monitor project timelines and deliverables to ensure project timeframes are met; implement corrective action when necessary.
• Communicate requirements and expectations to internal departments, external partners, and end users.
• Adapt timelines and communication as needed.
• Educate installers and dealer partners on AIS project management role.
• Work with design, sales, order entry, customer service, shipping, and engineering to complete projects timely.

Skills

Urgency management

Clear communication

Cross-department collaboration

Problem solving

Education

Associate or Bachelor's in Technical field

Tools

Microsoft Word

Excel

Outlook

Job description

Job Details

Job Location: Leominster - Leominster, MA 01453

Position Type: Full Time

Salary Range: $60,000.00 - $85,000.00 Salary/year

Job Category: Manufacturing

Position Title

Project Manager

Department

Project Management

Job Type

Exempt

Reports To

Manager of Quality and Performance

Function

Enhance dealer and end user experience with AIS by project managing large and/or highly visible and important orders received by AIS. Reduce risk and exposure of AIS by proactively managing project critical paths. Anticipate and eliminate bottlenecks. Effectively communicate cross-departmentally within AIS and with external dealers, installation companies, freight transporters, and end users.

Responsibilities

• Create timelines and project checklists for all assigned projects.
• Monitor project timelines and deliverables to ensure project timeframes are successfully met. Implement corrective action when necessary.
• Communicate to internal departments, external partners, and end users’ necessary information, responsibilities, and expectations for successful completion of projects.
• Adapt timelines and communication changes as needed.
• Create expectations in communication process that control costs to AIS.
• Educate installers and dealer partners on AIS project management role. Establish self as point of contact for problems and opportunities.
• Work with design, sales, order entry, customer service, shipping, and engineering departments to obtain all information necessary to successfully complete each project timely and accurately.
• Interview, evaluate, and educate as needed the installation company assigned to install project.
• Inspect product at AIS manufacturing facilities as needed.
• Understand, be able to explain, and be able to perform all necessary installation procedures for AIS products.
• Troubleshoot field assembly problems. Be able to identify problems and effectively communicate problems to manufacturing and engineering. Contribute to solutions for those problems.
• Understand AIS process flows and department responsibilities to act with a sense of urgency and quickly react to field installation needs.
• Meet and/or exceed service goals through strong knowledge and effective communication of AIS core message, products and services to external customers and internally to all departments.
• Review mockups and showroom orders for accuracy, fit and finish of product. Implement corrective action as necessary.
• Support other Field Service Project Managers and Technical Support Specialists.
• Maximize effectiveness through learning, utilization of, and effective interaction with all available AIS software resources: CRM, ProSeries, Lean BOMs, etc.
• Adheres to established company policies/procedures. Fulfill reporting and administrative requirements.
• Manage special projects and initiatives when assigned.
• After standard business hours support as needed and required.
• Travel as needed and required.

Education / Experience

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
• Associate’s or Bachelor's in a Technical field required.
• Minimum of 5 years’ experience in customer service, operations, manufacturing, or installation.

Knowledge

• Understanding of sales and fulfillment cycle for business furniture.
• Ability to use and knowledge of Microsoft Word, Excel, and Outlook.
• Understanding of basic furniture assembly techniques and processes.
• Understanding of the roles of furniture manufacturer, dealer, end user, and installation companies.

Skill

• The ability to act with a sense of urgency in a timely and effective manner.
• Be calm but positively impactful while listening and dealing with real and perceived emergencies from dealers, installers, and end users.
• Communicate clearly and effectively orally and in writing.
• Handle stress in a functional and positive manner that promotes successful task completion.
• Use tools effectively and safely; assemble product quickly and accurately.
• Deal constructively with conflict.
• Collect, analyze, and interpret data from a wide variety of sources and create necessary structure and action steps from that data.
• Professionally and appropriately represent the company and our suppliers to all customers.
• Work laterally across departments to promote successful completion of projects.

Values

At AIS, we have a strong set of values that guide our business and help us align with our customers. We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

EEO/AA Statement

As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.

E-Verify

This organization participates in E-Verify Employment Eligibility Verification.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by members assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.