Project Manager

J.P. Morgan Chase & Co.; Jersey City (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

JP Morgan Chase in Jersey City, NJ seeks a Project Manager, Operations Transformation to drive strategic initiatives from planning through implementation. You will partner with cross-functional teams to deliver efficient processes, stronger controls, and measurable business outcomes.

Responsibilities include defining objectives, building integrated plans, and guiding delivery across functions while managing risks and stakeholders.

Qualifications

• Bachelor’s degree or equivalent experience in business, finance, operations, technology, or a related field.
• 3 years of project management experience delivering transformation, operations, technology, or process improvement initiatives.
• Experience developing project plans and managing scope, milestones, dependencies, risks, issues, and delivery commitments across multiple workstreams.
• Experience partnering with stakeholders across business, operations, technology, product, and control functions.
• Demonstrated analytical, problem-solving, organizational, and prioritization skills, including managing multiple initiatives and competing priorities.
• Demonstrated written and verbal communication skills, including communicating status, risks, decisions, and recommendations to senior stakeholders.
• Ability to work independently, take ownership of deliverables, and contribute effectively in a collaborative, cross-functional environment.
• Proficiency with Microsoft Office (Word, Excel, Visio, PowerPoint), including creating project documentation and executive-level materials.
• Demonstrated ability to influence without authority, facilitate decision-making, resolve blockers, and drive delivery commitments across multiple teams.

Responsibilities

• Partner with stakeholders to define project objectives, scope, requirements, priorities, and success criteria.
• Build and maintain integrated project plans, including milestones, deliverables, dependencies, resourcing, risks, issues, and key decisions.
• Lead delivery through the full lifecycle from planning and requirements through implementation, adoption, and closure.
• Assess current-state processes with subject matter experts and support development of future-state operating models and solutions.
• Coordinate delivery across operations, technology, product, and other partner teams to align timelines, dependencies, and deliverables.
• Establish and run governance routines, including working groups, status forums, steering updates, reporting, and escalation paths.
• Identify, track, and manage risks, issues, assumptions, and dependencies; drive mitigation plans and timely escalation as needed.
• Produce clear written updates and executive-ready materials, including status reporting and decision documents.
• Track execution in project management tools to ensure milestones, owners, dependencies, and commitments are accurate and current.
• Support change management and implementation activities, including readiness planning, communications, adoption, and transition to business-as-usual.
• Deliver AI-enabled solution use cases end-to-end by managing requirements, delivery risks, implementation approach, and business outcomes.

Skills

Project management

Stakeholder management

Planning & scheduling

Risk management

Communications

MS Office

Agile

Jira

Confluence

Tableau

Alteryx

Change management

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Confluence

Tableau

Alteryx

Job description

Drive meaningful change by leading strategic initiatives that improve how work gets done. In this role, you will partner across business, operations, product, and technology teams to deliver solutions that strengthen controls and elevate client and employee experiences. You’ll translate complex needs into clear plans, align stakeholders, and guide delivery from concept through adoption. If you enjoy building structure, removing blockers, and delivering outcomes, this role offers high impact and broad exposure.

As a Project Manager, Operations Transformation in the Securities Services Operations Transformation team, you will lead strategic initiatives from planning through implementation. You will partner with cross-functional stakeholders to deliver solutions that enhance efficiency, strengthen controls, and improve business processes. You will bring strong governance, clear communication, and disciplined execution to help teams deliver measurable outcomes.

Job responsibilities

• Partner with stakeholders to define project objectives, scope, requirements, priorities, and success criteria
• Build and maintain integrated project plans, including milestones, deliverables, dependencies, resourcing, risks, issues, and key decisions
• Lead delivery through the full lifecycle from planning and requirements through implementation, adoption, and closure
• Assess current-state processes with subject matter experts and support development of future-state operating models and solutions
• Coordinate delivery across operations, technology, product, and other partner teams to align timelines, dependencies, and deliverables
• Establish and run governance routines, including working groups, status forums, steering updates, reporting, and escalation paths
• Identify, track, and manage risks, issues, assumptions, and dependencies; drive mitigation plans and timely escalation as needed
• Produce clear written updates and executive-ready materials, including status reporting and decision documents
• Track execution in project management tools to ensure milestones, owners, dependencies, and commitments are accurate and current
• Support change management and implementation activities, including readiness planning, communications, adoption, and transition to business-as-usual
• Deliver AI-enabled solution use cases end-to-end by managing requirements, delivery risks, implementation approach, and business outcomes

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent experience in business, finance, operations, technology, or a related field
• 3 years of project management experience delivering transformation, operations, technology, or process improvement initiatives
• Experience developing project plans and managing scope, milestones, dependencies, risks, issues, and delivery commitments across multiple workstreams
• Experience partnering with stakeholders across business, operations, technology, product, and control functions
• Demonstrated analytical, problem-solving, organizational, and prioritization skills, including managing multiple initiatives and competing priorities
• Demonstrated written and verbal communication skills, including communicating status, risks, decisions, and recommendations to senior stakeholders
• Ability to work independently, take ownership of deliverables, and contribute effectively in a collaborative, cross-functional environment
• Proficiency with Microsoft Office (Word, Excel, Visio, PowerPoint), including creating project documentation and executive-level materials
• Demonstrated ability to influence without authority, facilitate decision-making, resolve blockers, and drive delivery commitments across multiple teams

Preferred qualifications, capabilities and skills

• Experience delivering transformation initiatives within financial services, securities services, operations, or a similarly regulated environment
• Working knowledge of process improvement, process mapping, operating model design, and change management approaches
• Experience partnering with technology teams on digital solutions, automation, workflow, data, or system implementation projects
• Experience working in Agile and/or traditional project management methodologies
• Proficiency with tools used for delivery tracking and collaboration (for example: Jira, Confluence) and reporting/analytics (for example: Tableau, Alteryx)

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.