Market Asset Servicing Operations Transformation Program Manager

Testing Site - JPMC; Jersey City (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Testing Site - JPMC in New Jersey seeks a Senior Program Manager within the Transformation Team to drive end-to-end programs across business and technology. You will lead business analysis, process mapping, design solutions, build planning, testing and implementation while coordinating diverse stakeholders to deliver real value to Operations.

This senior role requires strong analytical skills, excellent communication, and a proven delivery track record.

Qualifications

• Experience with full lifecycle program management.
• Ability to manage multiple streams of work.
• Experience applying Agile and Product Ownership principles.
• Excellent verbal and written communication; strong stakeholder influence.
• History of building effective business relationships and driving decisions.

Responsibilities

• Partner with business and technology to deliver value to Operations through product delivery.
• Communicate and negotiate design solutions across stakeholders.
• Prepare BRDs and process flow mappings that are clear and comprehensive.
• Work with technology partners to support testing and implementation.
• Collaborate with the program team to ensure successful execution of transformation initiatives.

Skills

Program management

Organize/prioritize work

Agile & Product Ownership

Communication & influencing

Stakeholder management

Business analysis

Process mapping

Problem solving

Change management

Attention to detail

Independence / self-starter

Job description

The team is dedicated to promoting strategic transformation, improving the risk and control framework, phasing out outdated systems and processes, and fostering operational synergies and efficiencies for the Corporate and Investment Banking Markets Asset Servicing operational teams.

As a Program Manager within the Transformation Team, you will be responsible for end to end program management, including business analysis, process mapping, design solution, build planning, test and implementation. This is a senior role requiring a high degree of analytical skills and program management. Communication is key, and they will ensure that the technology development team comprehends the requirements and delivers technology solutions that provide genuine value and transformative impact to the operational teams.

Job responsibilities

• Partner with key business and technology representatives in order to deliver value to Operations through effective product delivery.
• Communicate and negotiate agreement on design solutions across multiple stakeholders.
• Prepare business requirements documentation and process flow mapping which is clear and comprehensive.
• Work closely with technology partners to support testing and implementation of solutions where required.
• Partner with other members of the program team as required to ensure successful execution across the transformation agenda.

Required qualifications, capabilities, and skills

• Program Management – prior experience of front-to-back, full lifecycle project & program management.
• Ability to organize, prioritize and manage multiple streams of work at any given time.
• Ability to manage product improvement through effective Agile and Product Ownership methodologies.
• Excellent communication, presentation (both oral and written) & influencing skills.
• Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders and Technology.
• Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required.
• Ability to troubleshoot and strong analytical skills required.
• Effective change management skills. Ability to support & adapt within a changing environment.
• Strong attention to detail and must be able to demonstrate outstanding delivery track record.
• A self starter with ability to lead, work in a team or independently.

Preferred qualifications, capabilities, and skills

• Knowledge of Asset Servicing and/or Operations processes would be beneficial.

Please note this role is not eligible for employer immigration sponsorship.