Project Manager

AV Hiring USA; Grand Rapids (MI); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits program

Ongoing certification and professional

Leadership development opportunities

Hybrid work environment

Mentorship opportunities

Collaborative, innovation-focused work

Job summary

AV Hiring USA is seeking an experienced Project Manager in Grand Rapids, MI to lead complex A/V integration projects from planning through closeout. The role blends technical A/V expertise with strong leadership to ensure on-time, on-budget delivery and superior client satisfaction.

You will partner with engineering, programming, procurement, and installation teams, manage detailed plans and budgets, and communicate effectively with clients and executives. Hybrid work arrangements are available.

Qualifications

• 4+ years of project management experience in A/V integration or related industries.
• Strong technical expertise in A/V systems including signal flow, control systems, DSPs, video distribution, and networking.
• Familiarity with AIA project documentation (drawings, submittals, change orders, schedules).
• Proficient in documentation practices using M365; maintain project workbooks, trackers, and change orders.
• Wrike and Excel proficiency; project management tools knowledge.
• Understanding of construction methods and materials, including low-voltage systems and jobsite safety.
• Demonstrated financial acumen: manage budgets, track costs, drive profitability.
• Proven leadership with cross-functional teams and subcontractors; strong negotiation.
• Excellent organizational, prioritization, and time management skills.
• Exceptional written, verbal, and presentation skills; able to influence executives.
• Valid driver’s license and ability to travel regularly.
• AVIXA CTS certification is highly desirable.
• Collaborates effectively with Sales; cross-functional teamwork is essential.
• Q360 proficiency is desirable.
• Passion for technology, continuous learning, and delivering exceptional projects.

Responsibilities

• Lead all phases of the project lifecycle, from planning through closeout, with accountability for scope, schedule, and budget.
• Partner with engineering, programming, procurement, and installation teams to meet design intent and standards.
• Develop and manage detailed project plans, schedules, and budgets, adjusting to stay on track.
• Establish and communicate success criteria, risk mitigation, and contingency plans.
• Maintain client communication as the primary project contact with professionalism and trust.
• Monitor and improve client satisfaction; support NPS goals through responsiveness and issue resolution.
• Collaborate with Installation Supervisors to align staffing and subcontractor needs; monitor associate costs.
• Identify and resolve project challenges with emphasis on risk management and prevention.
• Monitor project financial health: revenue, margins, variances; flag cost overruns or back charges.
• Ensure change management processes and documentation of scope changes and approvals.
• Lead project kickoff meetings with sales, engineering, installation partners, finance, and clients.
• Ensure comprehensive closeout: as-built docs, final deliverables, lessons learned.
• Motivate and guide project teams; uphold accountability and quality.
• Build strong relationships with clients, vendors, and Sales for long-term opportunities.
• Partner with Sales for seamless handoffs and cross-team collaboration.
• Participate in post-mortems and drive continuous improvement.
• Contribute to evolving PM practices, tools, and processes.

Skills

Project management

Leadership

Communication

Time management

Negotiation

Conflict resolution

Problem solving

Travel readiness

Education

AVIXA CTS certification

Tools

Wrike

Microsoft 365

Excel

Job description

Job Title: Project Manager

Location: Grand Rapids, MI

Salary: $80-$100,000.00

Position Type: Full time permanent

Industry: Audio Visual

Category: AV Integration

Summary

The A/V Integration Project Manager (PM) drives the successful delivery of complex A/V integration projects, ensuring they are completed on time, within budget, and to the highest standards of quality. This role blends strong technical expertise in professional audio-visual systems with proven project leadership skills. The PM acts as a trusted partner to clients, engineers, and installation teams, ensuring alignment, accountability, and exceptional outcomes.

Key Responsibilities

• Lead all phases of the project lifecycle, from planning through closeout, with accountability for scope, schedule, and budget.
• Partner closely with engineering, programming, procurement, and installation teams to ensure design intent and technical standards are met in the field.
• Develop and manage detailed project plans, schedules, and budgets, adjusting as needed to keep projects on track.
• Establish and communicate clear success criteria, risk mitigation strategies, and contingency plans.
• Maintain strong client communication and serve as the primary point of contact throughout the project, ensuring all interactions reflect professionalism, clarity, and a partner-oriented approach.
• Monitor and proactively improve client satisfaction, supporting Net Promoter Score (NPS) goals through responsiveness, issue resolution, and professionalism.
• Collaborate with Installation Supervisors to align staffing and subcontractor needs; support resource planning by monitoring associate costs and ensuring alignment with project proposals and statements of work.
• Proactively identify and resolve project challenges, with an emphasis on risk management and issue prevention.
• Monitor financial health of each project—track revenue, margins, and variances; elevate potential issues such as cost overruns, claims, or back charges.
• Ensure adherence to change management processes and accurate documentation of scope changes, submittals, and approvals.
• Lead formal project kickoff meetings with sales, engineering, installation partners, finance, and clients to align on scope, schedule, and expectations.
• Ensure comprehensive project closeout—confirm as-built documentation, final deliverables, and lessons-learned reports are complete and archived.
• Motivate and guide project team members and subcontractors to deliver high-quality results and uphold accountability.
• Build and maintain strong business relationships with clients, vendors, partners, and Sales counterparts, enhancing trust and long-term opportunities.
• Work in close partnership with the Sales Team to ensure seamless project handoffs, clear communication, and shared accountability for client satisfaction; foster positive collaboration to minimize friction and strengthen cross-team synergy.
• Participate in project post-mortems and deliver actionable recommendations for continuous improvement.
• Contribute to the evolution of project management best practices, tools, and processes across the Integration team.
• Other duties as assigned.

Required Qualifications

• 4+ years of project management experience in A/V integration or related industries.
• Solid technical expertise in A/V systems, including signal flow, control systems (Crestron/AMX/Biamp/Extron), DSPs, video distribution, audio reinforcement, conferencing platforms, and networking fundamentals.
• Familiarity with AIA project documentation (drawings, submittals, change orders, schedules) is highly valued.
• Proficient in documentation practices using M365 platform; disciplined in maintaining project workbooks, trackers, and change order documentation.
• Proficiency with project management tools (Wrike, or equivalent) and Excel skills desired.
• Understanding of construction methods and materials, including low-voltage systems and jobsite safety practices.
• Demonstrated financial acumen: proven ability to manage budgets, track costs, and drive profitability.
• Proven leadership in managing cross-functional teams and subcontractors, with strong conflict resolution and negotiation skills.
• Excellent organizational, prioritization, and time management skills in fast-paced, high-pressure environments.
• Exceptional written, verbal, and presentation skills; able to influence and build trust with executive-level clients and stakeholders.
• Valid driver's license and acceptable motor vehicle record; ability to travel regularly to job sites as required.
• Adaptable, resourceful, and committed to solving problems while maintaining focus on client satisfaction, with a positive, can-do attitude and a solutions-focused approach.
• AVIXA CTS, or equivalent, certification is highly desirable.
• Proven ability to collaborate effectively with Sales counterparts; understands that positive cross-functional teamwork between Operations and Sales is essential to project and client success.
• Q360 proficiency is highly desirable but not required.
• Passion for technology, continuous learning, and delivering projects that exceed expectations.

Benefits

• Competitive compensation package.
• Comprehensive benefits program.
• Ongoing certification and professional development support.
• Leadership development opportunities.
• Hybrid work environment with a combination of office and remote work arrangements.
• Opportunities to mentor teams, influence best practices, and contribute to organizational growth.
• Collaborative, innovation-focused workplace culture.