Project Manager

Netlink Voice LLC; Flowood, Northern (MS, KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Netlink Voice LLC is seeking a highly organized Back Project Manager to lead our client onboarding experience in Flowood, MS. You will guide the onboarding from contract signing through post-launch, coordinating with clients and internal technical teams to ensure a seamless, white-glove transition.

Your role emphasizes clear communication, detailed documentation, and training development across platforms, with a focus on delivering exceptional user adoption and client satisfaction.

Qualifications

• Associates Degree or equivalent in a related field.
• Experience in customer onboarding, implementation support, or project management in technology/service environments.
• Exceptional communication, interpersonal, and client-facing presentation skills.
• Ability to independently manage multiple onboarding projects and tasks.
• Strong technical aptitude with IT, security services, voice, and data products.
• Experience with ticketing systems and CRMs; solid documentation practices.

Responsibilities

• Serve as the primary contact and dedicated guide for clients navigating the onboarding and implementation lifecycle.
• Maintain proactive, concise communication to manage expectations and ensure a white-glove customer experience from kickoff to handoff.
• Engage with clients to gather essential requirements for setting up Security Services, IT, Voice, and Data products.
• Document the onboarding journey in the CRM system with notes, correspondence, and requirements.
• Coordinate with internal technical teams to ensure provisioning and configuration tests align with the project timeline.
• Develop training materials and deliver comprehensive demos and educational sessions for clients, agents, and partners.
• Guide clients through porting and platform-specific procedures, ensuring understanding of steps and timelines.
• Monitor ongoing implementations, provide status updates to stakeholders, and manage workload to meet deadlines.
• Support hyper-care post-launch with troubleshooting, call flow adjustments, and moves/adds/changes.

Skills

Communication

Onboarding

Project coordination

Client relationship management

Education

Associates Degree or related field

Tools

Ticketing systems

CRM systems

Job description

Back Project Manager
Other Area(s) Flowood , Mississippi Direct Hire Sep 1, 2026

Job Description: We are seeking a highly organized and client-focused Project Manager to lead our customer onboarding experience. The ideal candidate will excel in communication, project coordination, and client support, ensuring a seamless and white-glove transition for new clients adopting our product lines. Acting as the primary guide from contract signing through post-launch, this role requires close collaboration with both clients and internal technical teams. You will manage expectations, document onboarding progress, deliver comprehensive training, and drive results that enhance user adoption and overall client satisfaction.

Key Responsibilities

• Serve as the primary point of contact and dedicated guide for clients navigating the onboarding and implementation lifecycle.


• Maintain regular, proactive, and concise communication with clients to manage expectations and ensure a white-glove customer experience from kickoff to handoff.


• Engage with clients to gather essential requirements and information needed for the setup of Security Services, IT, Voice, and Data products.


• Document the entire onboarding journey via our ticketing/CRM system, ensuring all notes, correspondence, and client requirements are meticulously recorded.


• Coordinate with internal technical teams to ensure equipment procurement, provisioning, and configuration testing align with the client’s project timeline.


• Act as a consultative partner, suggesting product features and best practices to maximize the user experience and elevate the client’s business operations.


• Guide clients through specialized procedures, such as the porting process via our porting platform, ensuring they understand necessary steps and timelines.


• Develop creative and innovative training materials, delivering in-depth demos and educational sessions for clients, agents, partners, and internal staff across multiple platforms (voice, porting, mobile apps, faxing, etc.).


• Facilitate the seamless onboarding of new clients/partners for specific platforms like Connectware, ensuring timely rollout and proactive support.


• Provide dedicated post-launch support during the critical hyper-care phase, assisting with troubleshooting, call flow adjustments, additional training, and MACD (Moves, Adds, Changes, Deletes) before handing off to the general support team.


• Monitor all active client implementations, providing clear status updates and keeping all stakeholders informed of project milestones.


• Organize and prioritize a portfolio of onboarding projects and workload activities to meet varying deadlines while maintaining high-quality service delivery.

Qualifications

• Associates Degree or expereince in a related field


• Experience in customer onboarding, implementation support, or project management, particularly in a technology or service-oriented environment.


• Exceptional communication, interpersonal, and client-facing presentation skills.


• Ability to independently manage multiple client onboarding projects and tasks simultaneously.


• Strong technical aptitude with a working knowledge of IT, security services, voice, and data products (ability to comfortably translate technical concepts to non-technical clients).


• Experience with ticketing systems, CRMs, and strict documentation practices.


• Strong problem-solving skills, empathy for the user experience, and high attention to detail.


• Ability to work collaboratively as a liaison between internal technical teams and external clients.


• Demonstrated ability to build training materials and effectively educate diverse audiences.