Project Manager

SupportFinity™; California (MO); On-site; USD 81,000 - 99,000; Full time

Job summary

SupportFinity™ is seeking a Project Manager to lead cross-functional projects that enhance operational efficiency and technology enablement. This role requires collaboration with business leaders and technology teams to ensure that projects align with company priorities.

The ideal candidate will have a strong background in mortgage banking, excellent communication skills, and experience managing diverse project initiatives. This position offers a competitive salary and a dynamic work environment.

Qualifications

• 3–5+ years of experience as a Project Manager leading cross-functional initiatives.
• Project management certifications (PMP, PgMP, CAPM, Agile) a plus.
• Strong ability to engage stakeholders at all levels.

Responsibilities

• Lead end-to-end project delivery from intake to post-launch review.
• Manage enterprise initiatives related to operations and technology.
• Develop and maintain project plans, timelines, and risk logs.

Skills

Project management processes

Mortgage banking operations

Communication skills

Organizational skills

Education

Bachelor’s degree in Business, Information Systems, Communications

Tools

Jira

Asana

ClickUp

Job description

At Kind Lending, KINDness is our currency — and innovation is our language. We are a growth-minded, people-first mortgage company that believes great processes, strong collaboration, and smart technology move businesses forward. Our environment is fast-paced, fun, and purpose-driven, and we empower our teams to make a real impact.

Job Summary

The Project Manager leads complex, cross-functional initiatives that drive operational efficiency, technology enablement, and strategic execution across Kind Lending. This role partners closely with business leaders, technology teams, and vendors to plan, execute, and deliver projects that align with company priorities, regulatory requirements, and our people-first culture.

This is an ideal role for a seasoned Project Manager with a strong foundation in mortgage banking who enjoys turning ideas into action and thrives in an environment where collaboration, accountability, and forward momentum matter.

Key Responsibilities

• Lead end-to-end project delivery from intake and discovery through implementation and post-launch review
• Manage enterprise and departmental initiatives related to operations, technology, data, reporting, compliance, and process improvement
• Facilitate requirements gathering sessions and translate business needs into clear, actionable project plans
• Develop and maintain project plans, timelines, milestones, dependencies, and risk logs
• Proactively identify risks, bottlenecks, and change impacts; drive mitigation and resolution
• Serve as the primary liaison between business stakeholders, IT, vendors, and leadership
• Apply project management methodologies and best practices to ensure consistent delivery
• Support change management, documentation, communication, and training efforts
• Ensure projects align with mortgage banking regulations, internal controls, and governance standards
• Provide clear, concise status reporting and executive-level communication

Project Leadership & Collaboration

• Lead and influence cross-functional teams without direct authority
• Promote accountability, transparency, and continuous improvement
• Foster a collaborative, solution-oriented project environment
• Mentor team members on project standards, documentation, and delivery expectations

Required Knowledge, Skills & Abilities

• Strong understanding of project management processes, methodologies, and philosophies (Agile, Waterfall, hybrid)
• Demonstrated experience using project management platforms such as Jira, Asana, ClickUp, or similar tools
• Strong working knowledge of mortgage banking operations, systems, and workflows
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
• Strong organizational, prioritization, and time‑management skills
• Analytical mindset with the ability to synthesize information and drive decision‑making
• Comfortable navigating ambiguity and leading change in a growing organization

Education & Experience

• Bachelor’s degree in Business, Information Systems, Communications, or a related field (preferred)
• 3–5+ years of experience as a Project Manager leading cross‑functional initiatives
• Mortgage banking or financial services experience strongly preferred
• Experience supporting technology, operations, or enterprise‑level projects
• Project management certifications (PMP, PgMP, CAPM, Agile) a plus

Pay Disclosure

The starting base pay range for this position is $90k/annually. The actual base is dependent on many factors such as work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future.

Disclaimer Statement

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a job. It is intended to be a general description of the principal requirements common to positions of this type.

Work Authorization

Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship.

Other Duties

This job profile is not intended to be an all‑inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

Equal Opportunity Employer

Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.

Security Notice

For your security, Kind Lending will only contact you from email addresses ending in kindlending.com. Emails from any other domain should be treated as suspicious and may be phishing attempts.

About the Company

Kind Lending | NMLS #3925

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.