Project Manager

Palco, Inc; Allentown (Lehigh County); On-site; USD 85,000 - 110,000; Full time

Job summary

Palco, Inc is seeking a Project Manager in Allentown, PA to lead SaaS implementation initiatives from charter to client handoff. You will coordinate with product, IT, and operations teams to ensure alignment with client objectives and company strategy.

You will manage multiple deployments, plan with stakeholders, gather requirements, and ensure on-time, on-budget delivery while maintaining a high-quality client experience.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of project management experience, preferably leading software implementations.
• Experience in healthcare, human services, self-direction programs, Medicaid, LTSS, or related industries preferred.
• Strong understanding of PM methodologies including Agile, Waterfall, Hybrid and PMBOK.

Responsibilities

• Lead multiple client and program implementations through onboarding and implementation life cycle.
• Collaborate with sales, product, operations, engineering, customer support, and implementation teams to align with client objectives.
• Gather and analyze client business requirements to develop implementation plans and recommendations.

Skills

Project management

Stakeholder management

Cross-functional leadership

Requirements gathering

Agile/Waterfall

Education

Bachelor's degree or equivalent

Tools

Jira

Monday.com

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Project Manager

Full Time Professional Allentown, PA, US

Project Manager

We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.

You are the key owner of your project roadmap and ultimately the coordinator of the vision that fuels the development teams. Key responsibilities include tracking SaaS software development projects from the charter handoff to the Product group, through development steps, and finally back to the business with a business demo, client handoff, and client training. The Project Manager collaborates with Palco’s Director and IT Teams to ensure goals are met, and that project efforts are aligned with the Company’s overall strategy and goals.

Skills

• Lead a high volume of new client and program implementations through the Palco onboarding and implementation process, utilizing comprehensive planning, stakeholder engagement, and project execution activities to ensure successful and timely go-lives. Collaborate closely with sales, product, operations, engineering, customer support, and implementation teams to ensure alignment with client objectives and organizational goals.
• Build strong relationships with clients, state agencies, managed care organizations (MCOs), partners, and internal stakeholders. Serve as a trusted advisor by developing a deep understanding of client business processes, program requirements, and operational needs to support successful implementations and long-term client success.
• Establish project teams and execute project management best practices, methodologies, processes, and tools to deliver high-quality implementations while ensuring an exceptional client experience throughout the project lifecycle.
• Gather and analyze client business, operational, and system requirements to develop implementation plans and recommendations. Collaborate with product, business analysis, and technical teams to address complex requirements, define workflows, and support solution design activities.
• Facilitate project planning sessions, requirements workshops, implementation meetings, system configuration discussions, user acceptance testing activities, training sessions, and go-live readiness reviews. Serve as a subject matter expert on Palco's products, services, and implementation methodologies.
• Act as a liaison between clients and internal teams to communicate client needs, identify risks, manage expectations, and ensure timely resolution of issues impacting project success.
• Regularly communicate project status, client feedback, risks, and implementation challenges to leadership and key stakeholders. Escalate issues appropriately and facilitate resolution through established governance and escalation processes.
• Drive continuous improvement efforts by identifying opportunities to improve implementation processes, increase efficiency, enhance quality, and leverage automation where appropriate.
• Proactively identify and mitigate project risks while ensuring timely escalation of issues that could impact budget, timeline, scope, quality, client satisfaction, or operational readiness.
• Complete project administration responsibilities including project documentation, status reporting, meeting facilitation and minutes, project plan maintenance, action item tracking, resource coordination, and implementation artifact management.
• Maintain a strong understanding of Palco products, services, industry trends, regulatory requirements, and implementation practices through ongoing training, product updates, process documentation, and professional development opportunities.

Other Job Duties

• Perform other duties and responsibilities as assigned by leadership.
• Contribute to organizational initiatives focused on process improvement, operational excellence, client satisfaction, and implementation maturity.

Education and Experience

• Bachelor's degree or equivalent work experience.
• 5+ years of project management experience, preferably leading software implementations, system deployments, operational transformation initiatives, or client-facing implementation projects.
• Experience in healthcare, human services, self-direction programs, financial management services (FMS), Medicaid, long-term services and supports (LTSS), or related industries preferred.
• Strong understanding of project management methodologies including Agile, Waterfall, Hybrid approaches, and PMBOK principles.
• Experience utilizing project management tools such as, Jira, Monday.com, or similar platforms.
• Excellent leadership skills with the ability to influence cross-functional teams and drive results in a matrixed environment.
• Proven track record of delivering projects on time, within scope, and aligned with client and organizational objectives.
• Ability to independently manage multiple concurrent projects while balancing competing priorities.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational skills, attention to detail, and ability to work effectively with minimal supervision.
• Exceptional stakeholder management skills with the ability to build credibility and maintain productive working relationships with clients and internal teams.
• Strong analytical, problem-solving, and decision-making capabilities.