Project Manager

Pleasant Valley Corporation; Akron (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive earnings

Comprehensive benefits

Positive culture

Career development

Advancement opportunities

Job summary

Pleasant Valley Corporation, a family-owned commercial real estate firm based in Ohio, seeks a Project Manager to serve as the primary client contact across local and corporate levels. You will manage multiple projects from initiation through completion, ensuring alignment with client expectations, timelines, and company standards.

Ideal candidates have 3–5 years in facilities management, strong customer service and CRM skills, and a degree or equivalent experience.

Qualifications

• Bachelor’s degree in Business Administration preferred; 5–7 years of relevant experience also considered.
• 3–5 years of facilities management experience resolving client issues in commercial settings.
• Strong phone-based customer service and problem-solving skills.
• Proficient with CRM, scheduling, data entry and reporting tools.
• Familiarity with construction and general trades; PMP certification is a plus.

Responsibilities

• Client issue resolution: respond to maintenance requests and manage work orders to completion.
• Vendor and work order management: source, assign subcontractors, ensure timely service delivery.
• Communication and coordination: keep clients, vendors and internal stakeholders informed and updated.
• Project oversight: manage multiple open work orders and ensure on-time, on-scope delivery.
• Process compliance and leadership: follow SOPs and support staff; lead rollouts or bids as needed.

Skills

Facilities Management

Customer Service

Education/Experience

CRM & Scheduling

Industry Knowledge

Education

Bachelor's degree (Business Administration)

Tools

CRM systems

Data entry

Scheduling tools

Reporting tools

Job description

Project Manager

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Key Information

• Shift: M-F | 8:30a - 5:00p
• Work Location: Onsite - Medina, OH
• Division: Facilities Management
• Team: Facilities Management
• Reports To: National Account Operations Manager

Job Purpose

The Project Manager is responsible for serving as the primary point of contact for clients at both local and corporate levels for assigned projects. This role manages multiple projects simultaneously from initiation through completion, ensuring alignment with client expectations, timelines, and company standards. The Project Manager works in direct coordination with account representatives to deliver successful outcomes and maintain strong client relationships.

Responsibilities

• Client Issue Resolution: Responds promptly to client maintenance requests via PVC Connect and direct communication; evaluates concerns and manages work orders through completion using best practices.
• Vendor and Work Order Management: Creates and manages work orders, sources and assigns subcontractors or technicians, and ensures timely, cost-effective service delivery across multiple ongoing projects.
• Communication and Coordination: Maintains clear and continuous communication with clients, vendors, and internal stakeholders; negotiates quotes, provides updates, and ensures customer satisfaction.
• Project Oversight: Manages 45-60 open work orders concurrently, averaging 8-15 per week with values ranging from $200 to $1M; ensures projects are completed on time, within scope, and at high quality standards.
• Process Compliance and Leadership: Adheres to SOPs and company guidelines while supporting Facilities Management staff; may lead rollouts, prepare bids, and identify opportunities for additional business.

Requirements

• Experience in Facilities Management: Minimum of 3-5 years of experience resolving client issues in a commercial facilities or property management setting.
• Customer Service Expertise: Proven success in a phone-based customer service role with strong communication and problem-solving skills.
• Education or Equivalent Experience: Bachelor’s degree in Business Administration preferred; alternatively, 5-7 years of relevant experience without a degree.
• Technical Proficiency: Strong computer skills required, including experience with CRM systems, data entry, scheduling, and reporting tools.
• Industry Knowledge: Familiarity with construction and general trades required; PMP certification is a plus.

Do YOU have these qualities?