Project Leader, Loyalty Financial Planning and Analysis

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Delta Air Lines is seeking an experienced analytics professional to join the SkyMiles team, focusing on Revenue Planning, Forecasting, Analysis and Reporting for Customer Engagement & Loyalty. The role involves managing loyalty products, data integrity and cross-divisional relationships with Revenue Management, Accounting, and Finance.

You will develop models to analyze customer and financial data, identify program improvements, and present actionable insights to Loyalty leadership.

Responsibilities

• Manage reporting and tracking of Customer Engagement and Loyalty products and customer benefits
• Manage select segment of Medallion program, including the data integrity and cross-divisional and external relationships
• Working with cross-divisional teams including Revenue Management, Accounting, and Finance
• Develop models to analyze customer and financial data to identify areas for program improvement throughout Loyalty, and recommend changes to leadership
• Effectively analyze data to make action-oriented recommendations
• Create reports to support business insights and decisions
• Identify and analyze business risks, regularly prepare executive presentations, and actively participate in meetings with Loyalty leadership
• Work on ad-hoc projects, including budgeting, reporting, promotion tracking, and other ad-hoc analytical requests

Job description

Delta Air Lines leads the global travel industry with its SkyMiles loyalty program, delivering on a rich suite of benefits and experiences for over 100 million Members worldwide. SkyMiles is core to Delta's thoughtful, reliable, and innovative brand promise, developing and rewarding high-value customers at every point along the travel journey. For five years in a row, U.S. News and World Report named SkyMiles a Best Travel Rewards Program in the #2 spot, but we want more. The SkyMiles team is seeking an experienced candidate to be part of a strong team, responsible for managing Customer Engagement & Loyalty's Revenue Planning, Forecasting, Analysis and Reporting.

• Manage reporting and tracking of Customer Engagement and Loyalty products and customer benefits
• Manage select segment of Medallion program, including the data integrity and cross-divisional and external relationships
• Working with cross-divisional teams including Revenue Management, Accounting, and Finance
• Develop models to analyze customer and financial data to identify areas for program improvement throughout Loyalty, and recommend changes to leadership
• Effectively analyze data to make action-oriented recommendations
• Create reports to support business insights and decisions
• Identify and analyze business risks, regularly prepare executive presentations, and actively participate in meetings with Loyalty leadership
• Work on ad-hoc projects, including budgeting, reporting, promotion tracking, and other ad-hoc analytical requests