Project File Coordinator - Customer-Facing & Detail-Oriented

Servpro Industries, Inc.; El Paso (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Servpro Industries, Inc. is seeking a Job File Coordinator in El Paso, TX. The role involves acting as a liaison for customers to identify project requirements and specifications, and administering and organizing projects while supporting teammates.

The position requires strong customer service skills, organizational abilities, and proficiency with common computer applications. This is a fast-paced office role with opportunities to collaborate across departments.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of customer service or office experience.
• Ability to multitask and stay detail-oriented.
• Proficiency in standard computer applications.

Responsibilities

• Communicate clearly with customer and project stakeholders.
• Oversee daily project status, audit, and work-in-progress.
• Create preliminary estimates using estimating software.
• Review and validate job site documentation.
• Collaborate with Project Managers to ensure thorough documentation from start to finish.
• Support other departments as needed.

Skills

Customer service

Organization

Multitasking

Computer literacy

Education

High school diploma/GED

Tools

Estimating software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary estimate using estimating software
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 1 year of customer service and/or office-related experience
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.