Project Delivery Manager (MSP)

TechnologyXperts, Inc.; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

TechnologyXperts, Inc. in Cleveland seeks a hands-on Project Manager to own projects end-to-end within an MSP environment. You will lead cross-functional teams and drive delivery with minimal oversight, ensuring client success and project integrity.

You’ll perform essential technical work when required (Azure, Microsoft 365, networking), while coordinating engineers and help desk staff to maintain momentum and quality.

Qualifications

• Experience in MSP environments and strong ownership mindset.
• Proven ability to manage and deliver IT projects on time.
• Excellent communication and leadership in cross-functional teams.
• Highly organized with the ability to handle multiple priorities independently.

Responsibilities

• Own all aspects of project delivery from kickoff to completion.
• Define scope, timelines, and deliverables; manage multiple projects.
• Perform hands-on technical work when needed (Azure, M365, networking).
• Coordinate engineers and help desk staff; ensure quality before client handoff.
• Maintain clear client communication and project documentation.

Skills

MSP experience

Leadership

Project management

Tools

Azure

Microsoft 365

Networking

Server infrastructure

Job description

At TechnologyXperts, we don’t just “do IT”—we guide our clients through the maze of technology. We’re growing, and we’re looking for someone who can take ownership of our projects and drive them across the finish line the right way.

TechnologyXperts, Inc. – Cleveland, OH

At TechnologyXperts, we don’t just “do IT”—we guide our clients through the maze of technology. We’re growing, and we’re looking for someone who can take ownership of our projects and drive them across the finish line the right way.

This is not a sit-back-and-coordinate role.

We’re looking for someone who can lead, execute, and deliver—someone who understands MSP environments, can get their hands dirty technically, and knows how to keep projects moving without constant oversight.

What You’ll Be Doing

You will own all aspects of project delivery across our client base. That means:

• Running projects from start to finish
• Completing technical work when needed
• Leading internal team members on larger projects
• Communicating directly with clients
• Making sure nothing falls through the cracks

You are the person who ensures projects get done correctly, on time, and without chaos.

Key Responsibilities

Project Ownership

• Take full responsibility for assigned projects from kickoff to completion
• Define scope, timelines, and deliverables
• Manage multiple projects at once without losing control

Execution (Hands-On)

• Perform technical work when needed (Azure, Microsoft 365, networking, etc.)
• Validate all work before it reaches the client
• Coordinate engineers and help desk staff on project tasks
• Assign work clearly and hold team members accountable
• Remove blockers and keep momentum

Client Communication

• Serve as the main point of contact during projects
• Keep clients informed, confident, and happy
• Manage expectations and handle issues professionally

Process & Organization

• Maintain clear project plans and documentation
• Help improve how we deliver projects as we grow

What We’re Looking For

• Experience working in an MSP environment
• Strong technical background:
  • Microsoft 365 / Azure
  • Networking (firewalls, switches, VPNs)
  • Server infrastructure (cloud and on-prem)
• Proven ability to manage and complete IT projects
• Highly organized and able to manage multiple priorities
• Strong communication and leadership skills
• Ability to work independently and take ownership

Who You Are

• You don’t wait to be told what to do—you take control
• You finish what you start
• You’re comfortable leading others and making decisions
• You understand both the technical and business side of IT
• You care about the client experience as much as the technical outcome

Why TechnologyXperts

• Strong reputation for customer service and long-term client relationships
• A team that values honesty, urgency, and getting things done
• Opportunity to take ownership of a critical role in a growing MSP
• A culture that’s professional, but still fun and human

Bottom Line

If you’re looking for a role where you can truly own projects, make an impact, and be trusted to deliver—this is it.

We’re not looking for a coordinator. We’re looking for someone who gets things done.