Project Coordinator - Winston Salem

Socket.dev; Winston-Salem (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev is seeking a Project Coordinator to bridge Sales, Operations, Production and Customers in the early project phases. You will gather project details, coordinate information, and support customer communication to ensure readiness for handoff to Operations.

This role may operate from Mount Airy or Winston Salem, NC locations, depending on business needs. You will maintain project records and collaborate across teams to drive efficiency and customer satisfaction.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple projects in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Experience in construction, countertops, cabinetry, flooring, remodeling, or related industries preferred.
• Project coordination or customer service experience preferred.
• Proficiency with computers, scheduling systems, and basic office software.

Responsibilities

• Organize and manage project information for the sales team.
• Assist with quoting and showroom coverage as needed.
• Review quotes, drawings, and customer specs for accuracy.
• Coordinate communication between customers, sales reps, and team.
• Assist customers with product questions and project updates.
• Track project progress and identify missing information or delays.
• Ensure documentation and approvals are collected before handoff.
• Prepare projects for transition to Operations for execution.
• Maintain records in company systems and project tracking tools.
• Collaborate with internal departments to support workflow and satisfaction.
• Uphold company standards for communication and service excellence.

Skills

Organizational skills

Communication

Multi-tasking

Detail orientation

Customer service

Scheduling systems

Project coordination

Tools

Scheduling software

CRM systems

Project management tools

Job description

Description

Project Coordinator serves as a key connection point between Sales, Operations, Production, and the Customer throughout the early phases of each project. This role is responsible for gathering project details, coordinating information, supporting customer communication, and ensuring projects are fully prepared for successful handoff to Operations Teams.

Please keep in mind this position could be in our Mount Airy or Winston Salem location, as business dictates.

• Support the sales team by organizing and managing project information.
• Assist with quoting and showroom coverage as needed.
• Review quotes, selections, measurements, drawings, and customer specifications for completeness and accuracy.
• Coordinate communication between customers, sales representatives and other team members.
• Assist customers with product questions, and project updates.
• Track project progress and proactively identify missing information or potential delays.
• Ensure all required documentation, approvals, and details are collected prior to project handoff.
• Prepare projects for transition to Operations for advanced execution and issue resolution.
• Maintain accurate records within company systems and project tracking tools.
• Collaborate with internal departments to support workflow efficiency and customer satisfaction.
• Help uphold company standards for communication, organization, and service excellence.

Requirements

• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Ability to manage multiple projects in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Experience in construction, countertops, cabinetry, flooring, remodeling, or related industries preferred
• Project coordination or customer service experience preferred
• Proficiency with computers, scheduling systems, and basic office software

Preferred Strengths

• Ability to build strong working relationships with customers and team members
• Strong follow-through and accountability
• Ability to adapt during changing priorities and company growth
• Team-oriented mindset with a focus on solutions and customer experience

Position Impact

This role is essential to creating a smooth and successful project experience for both customers and internal teams. By ensuring projects are thoroughly organized and prepared before execution, the Project Coordinator helps improve efficiency, communication, and overall project success.