Project Coordinator [ Remodeling Knowledge Required | Remote Role ]

South Shore Roofing; Georgia; Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Remote work

Paid vacation 10 days

Direct deposit weekly pay

5% commissions on upgrades

Provided equipment: iPhone Pro Max & 2

Job summary

South Shore Roofing is seeking a Project Coordinator to manage project scheduling, ongoing customer service for remodeling work orders, and vendor communication for roofing, siding, gutters, painting, and more.

The role focuses on resolving real-time technical questions from homeowners and field contractors, interpreting and modifying work orders as needed. Proficiency with Google Sheets, Google Calendar, and Acculynx is used to stay efficient.

Qualifications

• Experience with home improvement products and installation knowledge across roofing, siding, framing, carpentry, gutters, drywall, painting, insulation.
• Typing speed in 95th percentile with excellent written communication.
• Excellent phone manner and warm, engaging communication.
• Able to handle repetitive tasks quickly while staying organized.
• Solution-focused, positive mindset, and dependable with strong integrity.

Responsibilities

• Coordinate project scheduling for labor crews and vendors.
• Handle inbound warranty calls and urgent schedule changes.
• Respond to homeowner questions and scope-of-work clarifications.
• Perform same-day material sourcing and coordination.
• Manage daily task assignments for the PM team.
• Conduct vendor research, sourcing, and negotiations as needed.
• Audit post-project quality and costs via photos and invoices.
• Support profit analysis via data entry and reporting.
• Take on other priority tasks as required by company.

Skills

Home Improvement Knowledge

Typing speed

Customer Communication

Problem Solving

Tools

Acculynx

Google Sheets

Google Calendar

Job description

Industry experience and familiarity with exterior remodeling installation practices, processes, and products is *required*.

POSITION OVERVIEW:

South Shore Roofing is looking for a Project Coordinator to handle our project scheduling, ongoing-project related customer service, and vendor communication for all of our remodeling work orders and field tasks ranging from roofing, siding, gutters, painting, fencing, insulation, and more. A separate Order Coordinator will handle the material and labor orders, but this Project Coordinator role will focus on resolving real-time technical questions from homeowners and field contractors, including interpreting, clarifying, and modifying work orders for projects that do not have an assigned Project Manager. Google Sheets, Google Calendar, and Acculynx will be used – all streamlined with processes, checklists, and helpful synchronized automations to stay efficient.

ABOUT SOUTH SHORE:

For over 10 years, South Shore Roofing has been known to provide the most reputable roofing experience for homeowners. We have set the industry standard for the highest quality work combined with exceptional customer service. With over 1250+ 5 Star Google reviews – our homeowners agree. Our reputation has been earned by our mission to create extraordinary customer experiences and final product quality through personal authenticity, a problem solving mindset, a drive for excellence, organized process, willingness to take accountability, and honest transparency.

OUR TEAM:

Our team is made up of many unique personalities – but the core values we share are the same. The people here are genuine, no-drama, no-nonsense, hard-working individuals who pursue success and security for themselves, their families and their loved ones. We are committed to effort and a passion for our work.

THE COMPENSATION + BENEFITS:

• Remote Work Ability
• 10 Days Paid Vacation that Accrue After 90 Days of Employment and Reset Yearly
• W2 Weekly Pay via Direct Deposit
• 5% Commissions on Upgrades Sold
• Equipment – iPhone Pro Max and MacBook Air with Dual Monitor Setup Provided

THE RESPONSIBILITIES:

• Project Expectation Customer Calls and Questions
• Scheduling All Projects and Repairs for Our Labor Crews and Material Vendors
• Handling Inbound Warranty Calls and Urgent Schedule Changes
• Handling Customer and Crew Calls with Scope of Work Questions [For Work Orders without Assigned Project Managers]
• Same-Day Material Sourcing and Coordination
• Managing Daily Task Assignments for Project Management Team
• (As Needed) Vendor Research, Sourcing, and Negotiation
• Post-Project Audit of Quality & Costs via Photos, Documents, and Crew Invoices
• Profit Analysis Reporting with Data Entry
• Other Tasks Assigned as Required for Company Priorities

THE SCHEDULE:

7:00 AM - 4:00 PM

REQUIREMENTS:

• Home Improvement Product and Installation Knowledge (Roofing, Siding, Framing, Carpentry, Gutters, Drywall, Painting, Insulation)
• 95th+ percentile computer-use speed and skill – fast, accurate, and fantastic at written communication
• Your phone call communication is engaging, positive, and warm
• You are used to handling repetitive tasks and processes at a higher speed than your co-workers
• You are solution-focused and keep a positive mindset
• You are process-oriented, detail focused, and organized
• You are known for excellent multi-tasking skill
• You are steady, handle stress well, and have a reputation for dependability
• You are a respected individual with a driven, go-getter personality that figures things out
• You have great character and are known for your integrity
• You love helping people and providing solutions to technical problems
• You have a drive and curiosity for learning more
• You are resourceful and always looking for ways to get ahead faster

A MESSAGE FROM THE OWNER:

It is my own life mission to raise the bar and push the possibilities of anything I work on. And in a modern culture that is no longer effortful and standards are being lowered everywhere you look – South Shore is very different. It is challenging to work here and you have to be great at what you do. This is because our standards are high – well above and beyond most in the construction world right now.

The reward of being here is working with people that care about what they do and perform at the highest level. Our customers will often tell you how impressed they are with our people and our work. For you, this will bring a lot of self-respect, strength in your character, and belief in what you’re a part of.