Project Coordinator - Operational Excellence

UNC Health; Hendersonville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The Project Coordinator at UNC Health supports planning, execution, and monitoring of process improvement initiatives across the organization to improve quality, efficiency, and patient experience.

In collaboration with the Process Improvement, Patient Experience, and Volunteer Services teams, the role ensures deliverables are met on time, within scope, and aligned with organizational goals, while coordinating multiple departments and maintaining detailed project documentation.

Qualifications

• Proficiency in Microsoft Office Suite and project management tools.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate day-to-day activities for multiple departments: Patient Experience, Volunteer Services, Process Improvement and Spiritual Care.
• Develop and maintain project schedules, action item trackers, and meeting agendas.
• Manage large databases for accuracy and relevance.
• Gather, organize, and analyze data to support project decisions and measure outcomes.
• Prepare progress reports, presentations, and status updates for leadership.
• Facilitate communication between departments, ensuring stakeholders are informed and engaged.
• Support event planning for improvement initiatives.
• Track risks, issues, and dependencies.
• Assist in standardizing tools, templates, and processes.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Education

Bachelor's degree in Business, Healthcare Administration, or related field

Tools

Microsoft Office Suite

Project management tools

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Project Coordinator supports the planning, execution, and monitoring of process improvement initiatives that drive quality, efficiency, and patient experience across the organization. This role works closely with the Process Improvement, Patient Experience, and Volunteer Services teams to ensure deliverables are met on time, within scope, and aligned with organizational goals.

Responsibilities

• Coordinate day-to-day activities for multiple departments: Patient Experience, Volunteer Services, Process Improvement and Spiritual Care.


• Develop and maintain project schedules, action item trackers, and meeting agendas.


• Manage large databases for accuracy and relevance.


• Gather, organize, and analyze data to support project decisions and measure outcomes.


• Prepare progress reports, presentations, and status updates for leadership.


• Facilitate communication between departments, ensuring stakeholders are informed and engaged.


• Support event planning for improvement initiatives.


• Track risks, issues, and dependencies.


• Assist in standardizing tools, templates, and processes.

Required

Other information:

• Proficiency in Microsoft Office Suite and project management tools.


• Strong organizational skills and attention to detail.


• Ability to manage multiple priorities.


• Excellent written and verbal communication skills.

Preferred

• Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience)


• 1-3 years of project coordination or administrative support experience, preferably in healthcare or process improvement.


• Experience with Lean, Six Sigma, or other process improvement methodologies.


• Familiarity with healthcare operations, quality improvement, or patient experience.

Job Details

Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Operational Excellence
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDEEHOSP
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.