Project Coordinator - Council Bluffs IA

Sonepar USA, Inc.; Council Bluffs (IA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Profit sharing

Tuition reimbursement

Safety shoe reimbursement

Employee discount

Training programs

Job summary

Echo Electric, a Sonepar brand, seeks a Project Coordinator in Council Bluffs, IA to assist the Quotation Coordinator and Sales Team with quotations and order management. The role requires strong customer service, accurate follow-up, and inventory knowledge to ensure timely deliveries.

A minimum of two years in electrical or distribution experience is preferred. The position is full-time, Monday–Friday, with standard business hours, and offers comprehensive benefits and ongoing learning

Qualifications

• High school diploma or equivalent, with secondary or post-secondary coursework concentrated on sales/marketing, or equivalent on the job experience.
• Two (2) years of electrical or distribution experience and/or product and application knowledge.
• Commitment to high ethical standards and strong customer service orientation.
• Strong mathematical and analytical skills.
• Clear written and verbal communication.
• Time management and ability to manage multiple priorities.
• Attention to detail with problem-solving abilities.
• Proficiency in date entry and 10-key pad; familiarity with Microsoft Word and Excel.

Responsibilities

• Assist Quotations Coordinator and Sales Team during quotations process and manage orders from quotations.
• Communicate with customers to gather pricing and information for bids.
• Follow up on promises to customers and expediting deliveries.
• Maintain knowledge of inventory and substitutions.
• Enter quotations and direct orders into the system and handle orders, backorders, and vendor PO's.
• Manage job order aspects including RGAs, defects, invoicing, complaints, and reimbursement.
• Process vendor returns and credit adjustments.
• Provide product knowledge and understand product applications.
• Coordinate with internal teams to ensure timely communication and delivery.
• Support other branches in securing and facilitating orders.
• Prepare small quotes for customer projects.
• Attend product sales meetings to develop product knowledge.
• Perform other duties as required.

Skills

Customer service

Communication skills

Time management

Organizational skills

Problem solving

Attention to detail

Sales support

Multi-priority planning

Education

High school diploma

Sales/Marketing coursework

Tools

MS Office

Job description

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

We have a great opportunity for a Project Coordinator to join our growing team! The Project Coordinator is responsible for assisting the Quotation Coordinator and Sales Team during the quotations process and for the successful management of all orders generated by the quotations team.

Shift: Monday- Friday, 8 AM to 5 PM.

We're looking for a coordinator who:

• Communicates with customers and supplies to gather information and pricing for job bids.
• Interact with customers via phone to sell products and services, to assist customers in their selections, and to provide priced and availability information.
• Maintain an accurate follow-up system for actively tracking promises made to customers and expediting deliveries to ensure that materials are delivered as scheduled.
• Maintain current knowledge of inventory, including appropriate substitutions.
• Develop and maintain appropriate manufacturer contacts.
• Exchange customer needs information in a timely fashion with Outside and Inside Sales Associates, Quotations Coordinator, Branch Manager, and Corporate Purchasing personnel.
• Develops product knowledge and understands product applications.
• Enter quotations into computer system and forward completed documents to customers.
• Enter, track , bill, and expedite direct and stock customer orders, backorders, and vendor purchase orders.
• Maintains responsibility for all aspects of job order management, including, but not limited to RGAs, defectives, direct invoicing/billing, customer complaints, expediting, and reconciliation of project.
• Processes direct material return information and requests vendor returns.
• Enter credit generated by vendor pricing adjustments, shipping adjustments, etc.
• Processes customer repair requests.
• Monitor job queues and take appropriate action to troubleshoot and resolve items.
• Prepare small quotes for customer projects and documents appropriately.
• Conduct customer follow-up on all quotations in an attempt to secure the order.
• Answer and manage incoming phone calls, including checking and responding to voice messages.
• Monitor and respond to electronic messaging (Outlook & operating system) in an appropriate and timely manner.
• Use appropriate forms of written communication both internally & externally.
• Maintain working knowledge of required software applications and utilize software for appropriate means of communication.
• Quickly finds common ground and solves problems for the good of all.
• Easily gain trust and support from others.
• Maintain an accurate follow-up system for actively tracking promises made to customers and expediting deliveries to ensure materials are delivered as scheduled.
• Provide customers with appropriate product and substation information to ensure customer is equipped with the knowledge needed to make an informed purchase.
• Resolve customer concerns.
• Encourage collaboration and is viewed as a team player.
• Develop product knowledge and understand product applications.
• Maintain current knowledge of products inventoried, including appropriate product substitutions.
• Develop and maintain appropriate manufacturer contacts.
• Negotiate special pricing contracts and accurate documents.
• Exchanges customer needs information in a timely fashion with Outside and Inside Sales Associates, Office Manager, Quotations Manager, Branch Manager and Corporate Purchasing staff.
• Supports other branches in their efforts to secure and facilitate customer orders.
• Attend product sales meetings to develop product knowledge.
• Performs other duties as instructed or required to successfully complete job.

What you bring:

• High school diploma or equivalent, with secondary or post-secondary coursework concentrated on sales/marketing, or equivalent on the job experience as determined by Echo Electric.
• At least two (2) years of electrical or distribution experience and/or product and application knowledge.
• Commitment to and demonstration of high ethical standards governing profession behavior and interactions.
• Strong customer service orientation.
• Strong mathematical and analytical skills.
• Demonstrated ability to communicate clearly in written and verbal formats.
• Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
• Proven attentiveness to detail coupled with problem analysis and resolution skills.
• Proven proficiency in date entry and 10-key pad.
• Proven proficiency in general personal compute applications, as well as in the use of Microsoft Office software, including Word and Excel.
• Ability to work well in a team environment.
• Previous Counter or Inside Sales work experience preferred.
• Willingness to complete EDGE or EPEC within 18 month of starting job assignment.
• Ability to sit for prolonged periods of time.
• Ability to utilize a computer keyboard, computer monitor, adding machine, and telephone for prolonged periods of time.
• Ability to occasionally climb a ladder and step stool.
• Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.

What we offer:

• Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
• Paid time off and paid holidays
• 401K match
• Profit Sharing
• Tuition reimbursement and employee development.
• Annual Safety Shoe Reimbursement
• Employee Discount on products
• Access to a variety of trainings for personal development

Who we are:

We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.