Project Coordinator

National Ramp; Valley Cottage (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Paid time off

Job summary

National Ramp is seeking a Project Coordinator to manage Veterans Access cases from submission to installation and closeout. The role coordinates with VA reps, installers, clients, and internal teams to process documentation, track progress, and maintain accurate records.

You will oversee evaluation reviews, PO processing, and payment verification while ensuring compliance with approved scope and quality standards.

Qualifications

• Experience in administrative coordination, order processing, customer service, or operations support.
• Strong attention to detail and ability to maintain accurate records across multiple systems.
• Excellent organizational, time management, and follow-through skills.
• Clear, professional written and verbal communication.
• Proficiency with Microsoft Office and comfort using ERP systems, internal applications, and document management tools.
• Ability to identify discrepancies, resolve routine issues, and escalation concerns appropriately.
• Experience with VA programs, accessibility products, construction, or installation coordination preferred.

Responsibilities

• Coordinate VA submission to installation and closeout processes.
• Review site evaluations for accuracy and completeness; coordinate corrections as needed.
• Provide timely updates to VA representatives, installers, clients, and internal teams.
• Process VA purchase orders; verify against approved documents and resolve discrepancies.
• Maintain accurate case information, status updates, notes, and documents in ERP and internal systems.
• Review completion documents, installation photos, and records to ensure compliance with scope and quality; resolve outstanding issues.
• Verify approvals and documentation; process installer payments within authority; resolve payment issues.
• Prioritize tasks, meet deadlines, and coordinate handoffs to keep cases moving to completion.
• Escalate concerns and resolve routine issues as appropriate.
• Experience with VA programs, accessibility products, construction, or installation coordination preferred.

Skills

Case coordination

Attention to detail

Organization

Time management

Communication

Document management

Microsoft Office

ERP systems

Discrepancy resolution

VA programs knowledge

Tools

Microsoft Office

ERP systems

Document management tools

Job description

The Project Coordinator is responsible for managing cases from initial submission through installation and closeout for our Veterans Access department. This role coordinates with Veterans Access representatives, installers, clients, and internal teams to process documentation, track progress, maintain accurate records, and ensure cases are completed efficiently and accurately.

• Case Coordination: Track cases throughout the VA submission, approval, installation, and closeout process. Follow up on outstanding items and elevate potential delays.

• Evaluation Processing: Review site evaluations for accuracy and completeness, coordinating corrections or missing information as needed.

• Communication: Coordinate information and provide timely updates to VA representatives, installers, clients, and internal teams.

• Purchase Order Processing: Process VA purchase orders, verify details against approved documentation, and resolve discrepancies.

• Record Management: Maintain accurate case information, status updates, notes, and supporting documents in the ERP system and internal application.

• Installation Closeout: Review completion documents, installation photos, and required records to confirm compliance with approved scope and quality standards. Coordinate resolution of outstanding issues.

• Payment Processing: Verify required approvals and documentation, process installer payments within assigned authority, and resolve outstanding payment issues.

• Workload Management: Prioritize tasks, meet deadlines, and coordinate handoffs to keep cases moving efficiently through completion.

• Experience in administrative coordination, order processing, customer service, or operations support.

• Strong attention to detail and ability to maintain accurate records across multiple systems.

• Excellent organizational, time management, and follow-through skills.

• Clear, professional written and verbal communication.

• Proficiency with Microsoft Office and comfort using ERP systems, internal applications, and document management tools.

• Ability to identify discrepancies, resolve routine issues, and escalation concerns appropriately.

• Experience with VA programs, accessibility products, construction, or installation coordination preferred.

• Our benefits package begins after 30 days of employment and includes health, dental, and vision insurance, a 401(k) with company match, life and disability insurance, and more.
• Employees receive three weeks of paid time off, one week of sick time, and additional days off for applicable statutory holidays.

We’re proud to foster a collaborative environment where employees can grow, contribute, and make a meaningful impact. Join National Ramp and be part of a team dedicated to creating accessible spaces for everyone.

Location: Valley Cottage, NY (On-Site), 4 days a week.

Compensation: $65,000–$70,000 annually