Project Coordinator

Franke Group; Smyrna (TN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health benefits

On-site medical clinic

Life insurance

401k match

Paid time off & 11 holidays

Job summary

The Franke Group is seeking a detail-oriented coordinator to manage assigned sales orders and projects from contact to distribution. You will coordinate customer communications, data entry, and scheduling while supporting quotes and order processing in a fast-paced environment.

Eligible candidates must have a High School Diploma or GED and at least one year of related experience. Nashville Metro Area residents only; US work authorization is required. Comprehensive benefits are offered.

Qualifications

• Clerical procedures and file management basics.
• Strong customer service and communication skills.
• Ability to read instructions and present information clearly.

Responsibilities

• Coordinate assigned sales order and project responsibilities.
• Notify clients of surveys, startups or installations as needed.
• Track progress and report on order/project status.
• Process quotes, orders, and distribution schedules with customers.
• Coordinate POs, credits, and billing data entry.
• Provide after-hours support as required.
• Answer inquiries by phone and email and route to the right person.

Skills

Clerical

Customer Service

Communication

MS Office

Education

High School Diploma/GED

Tools

Word Processing

Spreadsheet software

Order Processing Systems

Job description

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About The Job

SUMMARY

Coordinates and administers assigned projects from contact to distribution.

Your tasks

Essential Duties And Responsibilites

• Coordinate, initiate, maintain, and follow assigned sales order and/or project job responsibilities as directed
• May schedule or notify clients of upcoming surveys, equipment startups or installations.
• Track and report sales order/project progress, as necessary.
• May work directly with internal or external customers to generate quotes and/or process orders and determine distribution schedules.
• May provide authorizations or release for products.
• Coordinate customer PO, credit, and/or billing.
• Accurate order and/or data entry throughout project life cycle.
• Making outbound calls to customer or any project stakeholder, as necessary.
• May process shipping or returned materials.
• May handle customer inquiries both over the phone and by email
• May answer incoming calls and direct to the appropriate personnel
• May be required to provide after-hours support.
• Reliable attendance is a must.
• Other duties as assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Language Skills: Basic Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization. Ability to communicate on the phone with clients and vendors on a regular basis.
• Mathematical Skills: Basic Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Reasoning Ability: Basic Skills - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills: Word Processing Software, Spreadsheet software, Internet Software, Order Processing Systems, Other

EDUCATION And/or EXPERIENCE

• High School Diploma/GED.
• One-year prior related work experience.

Supervisory Responsibilities

• Does not supervise staff.

Candidate Requirements

• Only considering candidates in the Nashville Metro Area.
• Must be fully eligible to work in the United States.

What we offer you

• Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
• Free On-site Medical Clinic for Employees
• Free life insurance
• 401k match up to 4%
• Paid time off and 11 holidays.

For more information see: www.franke.com