Project Coordinator

American Carpet South; Passaic (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

American Carpet South in Passaic, NJ, seeks an Installation Coordinator to manage HD Pro and Commercial flooring projects from sale to completion. You will be the central communicator among Sales, customers, vendors, installers, and internal teams to keep projects organized and on schedule.

The role focuses on coordinating installation schedules, processing change orders, ordering materials, maintaining project documentation, assisting with quotes, and resolving issues quickly to ensure an

Qualifications

• Experience coordinating projects or operations in a fast-paced environment.
• Strong organizational and communication skills with attention to detail.
• Ability to manage multiple deadlines and coordinate across teams.

Responsibilities

• Coordinate HD Pro and Commercial flooring projects from order through installation completion.
• Partner with Sales Representatives, Installation Managers, customers, installers, and vendors to keep projects on schedule and communicate updates.
• Coordinate installation schedules and resolve scheduling conflicts or changes.
• Process and track project change orders with accurate documentation.
• Order flooring materials and supplies while monitoring deliveries and backorders.
• Maintain accurate project records, contracts, customer information, and supporting documentation.
• Serve as primary point of contact for customer questions and project updates.
• Assist with quote preparation, revisions, approvals, and customer follow-up as needed.
• Identify project issues early and collaborate with internal teams to resolve them.
• Support department initiatives and process improvements as assigned.

Skills

Project coordination

Customer service

Communication

Organizational skills

Scheduling

Problem solving

Job description

Welcome to ACS, a family-run flooring installation company with over 30 years of commitment to excellence, grounded in the principles of Saying Yes, Owning It, Doing What You Say, and Caring deeply.

We're more than a business; we're a vibrant community based in Passaic, NJ, driven by integrity, accountability, and a passion for creating positive change. Our dedication has been recognized with The Home Depot's Service Provider of the Year award in 2019, 2020, and 2021.

Join us as we continue to build stronger foundations and communities, one installation at a time.

This position is primarily responsible for coordinating HD Pro and Commercial flooring projects from sale through completion. The Installation Coordinator serves as the central point of communication between Sales Representatives, customers, vendors, installers, and internal teams to ensure projects are organized, materials are ordered, schedules stay on track, and customers receive an exceptional experience.

This role supports project execution by coordinating installation schedules, processing change orders, ordering materials, maintaining project documentation, assisting with quotes, and helping resolve issues quickly and effectively. Success in this role comes from staying organized, communicating proactively, and keeping projects moving forward from start to finish.

About You
(Who we’re looking for)

• You are an organized, detail-oriented professional who enjoys managing multiple projects and keeping people informed.
• You thrive in a fast-paced environment, communicate confidently with customers and internal teams, and take pride in delivering exceptional service.
• You enjoy solving problems, coordinating moving parts, and finding ways to improve processes while ensuring every project is completed successfully.

Essential Functions
(What you would be in charge of)

• You will coordinate HD Pro and Commercial flooring projects from order through installation completion.
• You will partner with Sales Representatives, Installation Managers, customers, installers, and vendors to keep projects on schedule and communicate updates.
• You will coordinate installation schedules and assist in resolving scheduling conflicts or changes.
• You will process and track project change orders while ensuring all documentation is accurate and complete.
• You will order flooring materials and supplies while monitoring deliveries, backorders, and purchase orders.
• You will maintain accurate project records, contracts, customer information, and supporting documentation.
• You will serve as a primary point of contact for customer questions and project updates throughout the installation process.
• You will assist with quote preparation, revisions, approvals, and customer follow-up as needed.
• You will proactively identify project issues and collaborate with internal teams to resolve them before they impact customers.
• You will support department initiatives, process improvements, and additional administrative or operational projects as assigned.

Qualifications
(Your experience may be similar to)

• You have experience coordinating projects, operations, customer service, or administrative functions in a fast-paced environment.
• You enjoy working with multiple teams and keeping projects organized from start to finish.
• You value customer service and understand what it means to "Say Yes" to the customer.
• You communicate professionally and confidently with customers, vendors, and internal partners.
• You adapt well to changing priorities and are comfortable managing multiple deadlines.
• You are highly organized, detail-oriented, and enjoy solving problems before they become larger issues.

Requirements
(What we need you to rock in)

• You understand and know what it means when people say "Teamwork makes the dream work."
• You work well with leadership and know when to ask questions or escalation concerns.
• You are comfortable managing multiple priorities while maintaining accuracy and attention to detail.