Project Coordinator

Labconnect,-LL; Johnson City (TN); Hybrid; USD 48,000 - 75,000; Full time

Benefits offered by this job

Financial Security (Base Pay, 401k & 1

Annual Bonus Eligibility

Health Benefits

PTO & Holidays

Disability & Life Insurance

Diversity & Inclusion

Job summary

LabConnect is seeking a Project Coordinator to collaborate with Project Managers, internal departments, sites, and sponsors on daily clinical trial projects. The role involves maintaining communication channels, updating project status, and supporting material management and data accuracy across systems.

Ideal candidates will have strong customer service, organization, and multi-tasking abilities, with 2–4 years of lab or trial-related experience and familiarity with sponsor-site interactions.

Qualifications

• Customer service orientation and ability to stay organized.
• Experience or training in the clinical trial industry is a plus.
• 2–4 years of relevant lab experience or equivalent background.
• Strong communication and collaboration with sponsors, sites, and internal teams.

Responsibilities

• Communicates with Sponsors, CROs, and Project Managers as a primary contact.
• Tracks and updates study status for multiple ongoing projects.
• Supports investigation and resolution of sample-related issues.
• Maintains study site lists and ensures data accuracy in databases.
• Generates and processes Lab Report Access Forms and related documentation.
• Produces recurring management reports and distributes minutes within 24–48 hours.
• Assists with study setup tasks and Salesforce/Replicon-related activities.

Skills

Customer service

Organization

Communication

Multi-tasking

Education

University program certificate

Job description

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Job Summary

The Project Coordinator is responsible for collaborating with the Project Managers, internal LabConnect departments, sites, sponsors, with daily ongoing clinical trial study projects, requests, and specifications:

Essential Duties and Responsibilities

• Ensures appropriate communication channels are maintained with Sponsors and Contract Research Organizations as the Secondary Project Contact
• Promptly responds to interactions with Project Managers, internal LabConnect departments, sites, & sponsors.
• Updates all on-going project status to Project Managers as needed and monthly to direct manager.
• Provides support for investigation and resolutions for Quarantine samples as needed.
• Interfaces with, but not limited to, the following: Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, Information Technology, Data Management personnel, and Executive Leadership Team.
• Updates and maintains Study specific Site Lists containing vital site information that is utilized by multiple departments.
• Verifies that Investigator’s Site information is accurate and up to date in all applicable databases.
• Generates Lab Report Access Forms for anyone seeking access to Lab Reports
• Receives, verifies, and processes all returned Lab Report Access Forms, including but not limited to: ensuring forms are filled out properly, filed on SharePoint in study specific folder, and submission to the Quality Control Process
• Provides response on supply requests, corrections, patient reports, and other inquiries and concerns. Requests project management assistance, when necessary.
• Documents meeting minutes & maintains the Project Dashboard Tracker spreadsheet and allows for edits from the Project Manager to be provided and distributed to attendees within 24-48 hours.
• Addresses escalated 4th day site queries & Double Data Entry quires through communication with the investigator site, sponsor, & PM contacts.
• Manages Study Closure Protocol notes as needed in applicable database.
• Completes and Submits Work Order requests to our Clinical Trial Materials department as requested.
• Provides study-specific (non-client facing) management reports to clients on a reoccurring basis.
• Facilitates distribution of study documents, such as the distribution of site memos to sites and sponsors, at the request of Project Managers.
• Manages Portal User Account Access in applicable system, including but not limited to creating, adjusting, and deactivating user’s access.
• Supports Study Set Up Managers with study set up tasks that include but are not limited to:
• Creation of SalesForce Projects, Updating SalesForce tasks/milestones/project health/Opportunity Amendments
• Creation of study specific email addresses.
• Creation of study in Replicon
• Exhibits an understanding of each protocol from a Project Coordinator’s perspective.
• Serves as a reference point for clinical investigators, handling questions, concerns, and complaints.
• Performs other related duties and tasks as necessary or as assigned.

Education and Experience

• Required: We’re looking for someone who shines in customer service, stays organized, communicates well, juggles multiple tasks with ease, and connects naturally with others.
• Preferred (but not required):
• University program certificate
• 2–4 years of relevant lab experience
• Experience or training in the clinical trial industry
• Or any combination of the above!

Skills and Ability

• Language Ability
• Must possess the ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Must be able to draft clear and effective business communications. The ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public is necessary.
• Math Ability
• Basic math proficiency required, no advanced math knowledge necessary.
• Reasoning Ability
• The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is necessary. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is preferred.
• Computer Skills
• Office applications, word processing software, spreadsheet software, and database software.
• To perform this job successfully, an individual should have advanced knowledge of Microsoft.

Supervisory Responsibilities: None

Physical Demands:

Remote/Hybrid, Other Desk-Based Roles

While performing the duties of this job, the occupant is regularly required to:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.

Travel Requirements: None

One Global Team

At LabConnect, we are proud to beone global team: united by our shared mission to advance clinical trials through innovation, agility, and collaboration. We believe that our people are our greatest asset, and we are committed to fostering a workplace that reflects our core values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

LabConnect is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), creed, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to cultivating a workplace that is safe, equitable, and respectful for all. Together, as one global team, we strive to ensure that every individual has the opportunity to thrive and contribute to our shared success.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Join our team and discover how your work can impact patients' lives around the world!

Some of the Perks our LabConnectors Love:

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!

In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values ofPeople First, Quality Focused, Customer Centered, Technology Driven,andAccountability Always.

We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please viewthe posters here:https://www.dol.gov/agencies/whd/posters

LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/