Project Coordinator

Momentum Textiles & Wallcovering; Burlingame (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Momentum Textiles & Wallcovering is seeking a capable Project Coordinator to support the delivery of high-value projects. Reporting to the Regional Sales Director, you will handle sales admin, quotes, orders, and communications to ensure on-time, on-budget delivery.

You will collaborate with Sales, Marketing, Design, Quality and Operations, review drawings for quotes, manage NetSuite records, and help expand product knowledge.

Qualifications

• Bachelor's degree in a relevant field; or equivalent experience.
• Minimum 3 years of project or administrative support experience, preferably within a design or manufacturing environment.
• Capable of working effectively in a dynamic, fast-paced, and data-driven environment.
• Ability to adapt to varying workloads and tight deadlines.
• Ability to multitask with strong attention to detail.
• High level of proficiency in Microsoft Word, Excel, and Outlook; knowledge of NetSuite is desirable.

Responsibilities

• Assist the Project Management team in handling comprehensive administrative tasks for top revenue-generating clients.
• Manage all customer service requests, ensuring proactive communication and timely resolutions for clients, the Sales Team, and Project Managers.
• Accountable for the entire order process, from initial quotes to delivery, coordinating with the Distribution team to prepare shipments and provide updates to customers.
• Log and track all sales inquiries and customer interactions in NetSuite to maintain detailed and accurate activity records.
• Respond to phone and email inquiries, addressing technical questions and issues while identifying customer needs and sales opportunities.
• Review customer drawings to ensure accuracy in quotes and initiate take-offs for precise cost estimation.
• Maintain and update blanket orders and seasonal contracts, verifying stock levels and availability.
• Monitor the production plan as needed to ensure timely project progress and adjust forecasts.
• Facilitate and manage ongoing communication with customers, contractors, and installers, fostering positive relationships and smooth project execution.
• Organize and analyze data on open quotes, opportunities, and orders for monthly and quarterly business analytics reports.
• Expand customer understanding of the product line to enhance product utilization and satisfaction.
• Ensure adherence to all project phases with B+N’s policies and procedures for consistent and compliant project management.

Skills

Project coordination

Multitasking

Attention to detail

Communication

Education

Bachelor's degree in a relevant field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

NetSuite

Job description

Momentum is the industry’s largest commercial textiles and wallcoverings distributor with the most comprehensive selection. Our design philosophy, culture & business practices all drive our commitment to sustainability & core value of bettering the world around us. Please visit our website at momentumco.com for more information about our company.

B+N Industries designs and manufactures innovative and intelligently engineered solutions that create purposeful and beautiful places. Our collaborations result in successful, design-driven, brand-centric projects. Driven by our core values of passion, resourcefulness, flexibility, inquisitiveness, commitment, and camaraderie, we seek a Project Coordinator who embodies these principles and is eager to contribute to our mission of transforming brands into immersive environments.

About The Role

We are seeking a capable Project Coordinator to support the delivery of our exciting and challenging projects for the Momentum and B+N brand. Reporting to the Regional Sales Director, you will perform a range of sales administrative functions such as answering phone calls and email inquiries, order management, and support functions that ensure the projects are delivered on time and within budget.

Who You Are

You are someone who quickly understands and assesses opportunities at a strategic level and can envision ways to use technology and create innovative breakthroughs in our marketplace. You are capable of effectively working with cross functional organizations (Sales, Marketing, Industrial Design, Quality, Operation, etc.). You build rapport and influence executive management; diverse peer groups are important to you. Your background includes strong mechanical knowledge and the ability to problem-solve with a hands-on approach.

What You Will Be Doing

• Assist the Project Management team in handling comprehensive administrative tasks for top revenue-generating clients.
• Manage all customer service requests, ensuring proactive communication and timely resolutions for clients, the Sales Team, and Project Managers.
• Accountable for the entire order process, from initial quotes to delivery, coordinating with the Distribution team to prepare shipments and provide updates to customers.
• Log and track all sales inquiries and customer interactions in NetSuite to maintain detailed and accurate activity records.
• Respond to phone and email inquiries, addressing technical questions and issues while identifying customer needs and sales opportunities.
• Review customer drawings to ensure accuracy in quotes and initiate take-offs for precise cost estimation.
• Maintain and update blanket orders and seasonal contracts, verifying stock levels and availability.
• Monitor the production plan as needed to ensure timely project progress and adjust forecasts.
• Facilitate and manage ongoing communication with customers, contractors, and installers, fostering positive relationships and smooth project execution.
• Organize and analyze data on open quotes, opportunities, and orders for monthly and quarterly business analytics reports.
• Expand customer understanding of the product line to enhance product utilization and satisfaction.
• Ensure adherence to all project phases with B+N’s policies and procedures for consistent and compliant project management.

Job Requirements

• Bachelor's degree in a relevant field; or equivalent experience.
• Minimum 3 years of project or administrative support experience, preferably within a design or manufacturing environment.
• Capable of working effectively in a dynamic, fast-paced, and data-driven environment.
• Ability to adapt to varying workloads and tight deadlines.
• Ability to multitask with strong attention to detail.
• High level of proficiency in Microsoft Word, Excel, and Outlook; knowledge of NetSuite is desirable.

Momentum is committed to Equal Employment Opportunity (EEO) for all qualified persons without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. We strive to create a diverse and inclusive work environment that reflects the communities we serve and where everyone feels valued and respected. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, training, development, transfer, and discipline. We uphold this principle in accordance with federal, state, and local laws.