Project Coordinator

Floor Interior Services Corp; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Floor Interior Services Corp is seeking a highly organized Project Coordinator to bridge customers, our retail partner, and installers, ensuring accurate and efficient project delivery.

Ideal candidates are proactive, empathetic, and thrive in fast-paced environments, serving as the communicator, problem-solver, and coordinator from start to finish.

Qualifications

• 1-3 years of experience in a project coordination or customer service role.
• Strong organizational and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
• High school diploma or equivalent required.
• Customer service background a must.
• Bilingual (English/Spanish) highly preferred.
• Must possess a valid Florida Driver's License.
• Must possess a current Forklift Certification or be willing to obtain one.

Responsibilities

• Schedule installations and confirm daily appointments with customers.
• Track and monitor installation progress and service calls.
• Act as the first point of contact via phone, email, and text for customers, our retail partner, and installers.
• Guide installers in the field to ensure high-quality project delivery.
• Assist in resolving customer concerns including site visits when needed.
• Document and maintain accurate records of interactions, accounts, and project updates.
• Identify customer needs, provide timely solutions, and follow up to ensure satisfaction.
• Escalate store or project issues when appropriate.
• Deliver service with urgency, professionalism, and attention to detail.

Skills

Organizational skills

Problem solving

Verbal & written communication

Time management

MS Office

Education

High School Diploma or equivalent

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

About the Role:

Floor Interior Services is seeking a highly organized and customer-focused Project Coordinator (PC) to join our team at Floor Interior Services. In this role, you'll serve as the bridge between customers, our retail partner, and installers; ensuring projects are completed with accuracy, efficiency, and outstanding service.

Our ideal candidate is proactive, empathetic, and thrives in a fast-paced environment. You'll be the communicator, problem-solver, and coordinator who keeps everything moving smoothly from start to finish.

Key Responsibilities:

• Schedule installations and confirm daily appointments with customers.
• Track and monitor installation progress and service calls.
• Act as the first point of contact via phone, email, and text for customers, our retail partner, and installers.
• Guide installers in the field to ensure high-quality project delivery.
• Assist in resolving customer concerns including site visits when needed.
• Document and maintain accurate records of interactions, accounts, and project updates.
• Identify customer needs, provide timely solutions , and follow up to ensure satisfaction.
• Escalate store or project issues when appropriate.
• Deliver service with urgency, professionalism, and attention to detail.

Skills & Qualifications:

• 1-3 years of experience in a project coordination or customer service role.
• Strong organizational and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
• High school diploma or equivalent required.
• Customer service background a must.
• Bilingual (English/Spanish) highly preferred.
• Knowledge of the flooring industry is a plus.
• Must possess a valid Florida Driver's License.
• Must possess a current Forklift Certification or be willing to obtain one.

Why join Floor Interior Services?

For over 20 years, Floor Interior Services has been a trusted leader in delivering high-quality interior solutions. We take pride not only in our craftsmanship, but in our commitment to customer satisfaction and the growth of our employees and installers.

As part of our team, you'll have the opportunity to make a real impact; helping customers transform their spaces while building a rewarding career in a supportive environment.