Project and Implementation Specialist

Jonas Software; Atlanta, Northern (GA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Common CENTSTM Solutions, Inc. is seeking a Project and Implementation Specialist to manage system implementations, on-site installations, hardware staging and user training. This role collaborates with Project Managers to map and complete deliverables according to each project's requirements.

The position supports remote work with up to 50% on-site travel. You will liaison with customers and internal teams, translate technical concepts for non-technical audiences, and help ensure a successful

Qualifications

• 2+ years in a professional services role focused on training and implementation.
• Implementation experience with strong customer-service focus.
• Ability to translate technical topics for non-technical audiences.
• Willingness to travel up to 50% and adapt to project needs.
• Healthcare, Senior Living, or Food Service experience is a plus.

Responsibilities

• Implement projects as assigned by the Director of Professional Services.
• Coordinate on-site installations and hardware staging.
• Train end users and document project deliverables.
• Maintain clear communication with customers and internal teams.
• Address escalations from other departments.

Skills

Professional services

Implementation

Customer service

Technical communication

Training

Travel readiness

Job description

## Project and Implementation SpecialistApply: Remote - USA: Atlanta, Georgia, USA (CCS): Full time: Posted Today: R54382## ## Job Description:**Common CENTSTM Solutions, Inc.****Project Implementation Specialist****THE COMPANY:**Common CENTSTM Solutions is a leading provider of Enterprise Hospitality Solutions to the Healthcare, Senior Living, and Business Dining industries. The corporate office is located in Ridgeland, MS, with a satellite office in Marietta, GA.Common CENTS software systems are designed to provide convenience, increased efficiency, and savings in the foodservice and meal plan operations for healthcare, senior living, and business dining environments. We provide POS systems, cashless campus solutions, meal plan management, patient dining software and more.**POSITION:**Reporting to the Director of Professional Services, the Project and Implementation Specialist is responsible for system implementations, on-site installations, hardware staging, and training. This position works closely with Project Managers on mapping-out and completing project deliverables in accordance with each project’s requirements. This position offers the opportunity to work remotely, with up to 50% on-site travel required.**JOB RESPONSIBILITIES:*** Implement projects as assigned by the Director of Professional Services* Embrace new and innovative ways of implementing product and services strategy, shaping CCS as an effective and modern provider providing solutions that are expected by contemporary customers.* Maintain communication with customers and internal departments on incidents that are escalated.* Address escalations from other departments.* Perform other duties as assigned.**JOB QUALIFICATIONS:*** 2+ years’ experience in a professional services role with an understanding of the fundamentals of training and implementation processes.* Implementation experience with a strong focus on customer service.* Ability to communicate technical or complex topics to non-technical audiences.* Ability to take on new challenges with a results-oriented attitude and a sense of vision and purpose.* The desire to learn new things and evolve in competencies in different areas.* Proven track record for the ability to advance problem solving and multi-task.* Strong interpersonal skills; ability to deal with varied types of people (customers, vendors, colleagues, prospects) in a broad range of circumstances.* Excellent written and oral communication skills along with active listening skills.* Patience, flexibility, and the ability to effectively problem solve, at times under pressure.* Illustrates a strong sense of integrity and trust.* Experience with Healthcare, Senior Living, or Food Service is a plus.* **A valid Driver’s License is required for this position**.* **This position requires travel up to 50% of the time.****Competencies:*** Decision Quality* Customer Focus* Drive for Results* Problem Solving* Listening* Functional/Technical Skills