Programs Support Specialist

C2 Global Professional Services, LLC; McAllen (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Paid Time Off

Paid Parental Leave

401(K) with Employer Match up to 6%

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 Global Professional Services, LLC is seeking a Program Support Specialist to aid the Special Programs Department. The role provides operational support to workforce center staff and technical support for workforce customers.

The ideal candidate will review compliance reports, manage customer communications, coordinate participation hours, and assist in hearings while seeking process improvements. Strong customer service and bilingual English/Spanish abilities are preferred.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and proof of insurance with safe driving record.
• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Reviews and examines compliance reports to ensure alignment with program requirements.
• Monitors contacts and communications with customers and coordinates participation hours for customers.
• Files documentation in the customer's original case file and supports hearings with relevant documentation.
• Seeks out new ways to improve workforce services to meet labor market needs.
• Performs other related duties as assigned.

Skills

Knowledge of workforce development

Excellent customer service

Communication skills

Problem-solving

Organizational skills

Verbal and written communication

Education

High School Diploma or GED

Valid driver’s license & proof of insurance

Tools

Word processing

Spreadsheets

Computers/Technology

Job description

JOB SUMMARY:

The Program Support Specialist supports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers within the Special Programs Department.

ESSENTIAL FUNCTIONS:

• Reviews and examines compliance reports to ensure alignment with program requirements.


• Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer’s original case file.


• Participates in customer hearings and submits relevant documentation to appropriate parties.


• Seeks out new ways to improve workforce services to meet labor market needs.


• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Knowledge of workforce development.


• Knowledge of word processing, spreadsheet, technology, and computer skills.


• Exceptional customer service and interpersonal skills.


• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.


• Excellent verbal and written communication skills, to include documentation.


• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.


• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.


• Valid driver’s license and proof of insurance with safe driving record.


• One year of relevant experience preferred.


• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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COMPANY OVERVIEW:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada.

C2 GPS' guiding principle is to successfully navigate workforce development solutions. Our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you'll also gain access to a competitive benefits plan that enhances your work-life balance. Let's make a difference together!

• Health Insurance (with no-cost options for employee-only plans)


• Wellness Reimbursement


• Generous Paid Time Off


• Paid Parental Leave


• 401(K) with 100% Employer Match up to 6% of individual contributions

• Dental


• Vision


• Life Insurance


• Short and Long Term Disability


• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.