Programs Supervisor

Isaiah House; Louisville (KY); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Isaiah House in Louisville, Kentucky, is seeking a Programs Supervisor to lead daily operations at a men’s residential treatment center. You will oversee Client Support staff, ensure structured, recovery-focused activities, and coordinate services to support lasting recovery.

The ideal candidate brings supervisory experience, strong leadership, and effective communication to guide a fast-paced team. This role emphasizes developing people, building teams, and making a meaningful difference in

Formación

• Minimum of one year experience working with adults in substance use disorder treatment, addiction recovery, or a related environment.
• Previous supervisory or team leadership experience preferred.
• Strong leadership and coaching abilities with accountability for performance.

Responsabilidades

• Supervise, coach, mentor, and develop Client Support staff to promote accountability and quality client care.
• Coordinate daily client schedules and ensure services are delivered or rescheduled as needed.
• Verify accurate intake procedures and support transitions to appropriate levels of care.
• Assist in aftercare planning, recovery housing, and community resource connections.
• Collaborate with departments to coordinate residential placements and telehealth services.
• Maintain safety, compliance, and documentation; monitor incident reports and follow policies.

Conocimientos

Supervisory experience

Leadership skills

Communication skills

Client coordination

Time management

MS Office

Driver's license

First Aid CPR

KIPU familiarity

Compassionate approach

Educación

High school diploma or GED

Descripción del empleo

Description

Join an Award-Winning Team!

Isaiah House is proud to be recognized as Kentucky’s #1 Residential Addiction Treatment Center in Newsweek’s America’s Best Residential Addiction Treatment Centers 2026 ranking. This recognition reflects our commitment to providing compassionate, evidence-based addiction treatment and helping individuals build a foundation for lasting recovery.

Come for the career. Stay for the mission. Change lives along the way.

Isaiah House is a nonprofit, Christ-centered addiction recovery organization serving individuals and families across Kentucky.

We provide evidence-based, holistic care through a full continuum of services, from residential treatment to outpatient services and recovery support.

We are seeking a compassionate, dependable, and motivated Programs Supervisor to lead daily program operations at one of our busiest men's residential treatment centers in Louisville, Kentucky.

This position plays a vital leadership role in maintaining a safe, structured, and supportive recovery environment. The Programs Supervisor oversees and develops Client Support staff while ensuring clients receive the guidance, resources, and services necessary for successful treatment and long‑term recovery.

The ideal candidate is a strong leader who thrives in a fast‑paced environment, communicates effectively, and is passionate about helping individuals overcome addiction and rebuild their lives.

At Isaiah House, leadership is about more than managing daily operations. It's about developing people, building strong teams, and making a meaningful difference in the lives of individuals working toward recovery.

As a Programs Supervisor, you'll have the opportunity to lead with purpose, support a dedicated team, and help create an environment where lasting change is possible. Be part of a mission that changes lives.

Leadership & Staff Development

• Supervise, coach, mentor, and develop Client Support staff to promote accountability, teamwork, and quality client care.
• Provide ongoing guidance and support to ensure staff consistently follow organizational policies, procedures, and program expectations.
• Lead and participate in interdepartmental meetings to support effective communication and coordination of services.
• Collaborate with leadership to address operational challenges, implement improvements, and maintain program effectiveness.
• Assist in monitoring the quality and effectiveness of peer‑led recovery services, including Recovery Mentors and Adult Peer Support Specialists (APSS).

Client Services & Program Coordination

• Oversee daily client schedules, ensuring appointments, services, and program activities are completed or appropriately rescheduled.
• Verify that legal intake procedures are completed accurately and in accordance with organizational requirements.
• Coordinate with the Transition Team to identify clients appropriate for changes in level of care.
• Assist clients with aftercare planning, including securing appropriate recovery housing and community resources upon treatment completion.
• Support the coordination of legal services, telehealth appointments, and other essential client needs.
• Collaborate with appropriate departments to determine suitable residential placements for clients within the organization.
• Participate in Discipleship Boards, including creating Microsoft Teams discussion threads and attending in‑person meetings.

Safety, Compliance & Communication

• Promote a safe, respectful, and recovery-focused environment for clients and staff.
• Review incident reports with clients, address behavioral concerns, and communicate corrective actions in accordance with organizational policies.
• Coordinate client safety concerns with appropriate departments and leadership.
• Communicate policy updates, scheduling changes, and operational expectations to staff.
• Maintain accurate client information, scheduling updates, and documentation within KIPU and other designated systems.
• Monitor Microsoft Teams communications and respond promptly to questions or concerns related to program operations.
• Maintain accurate client transition communications and documentation.
• Perform additional program-related duties as assigned by the Executive Director.

Requirements

• High school diploma or GED required.
• Minimum of one year of experience working with adults in substance use disorder treatment, addiction recovery, or a related environment.
• Previous supervisory or team leadership experience preferred.
• Strong leadership skills with the ability to coach, motivate, and hold team members accountable.
• Excellent written and verbal communication skills.
• Strong organizational, problem‑solving, and time management abilities.
• Ability to manage competing priorities and make sound decisions in a fast‑paced treatment environment.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to collaborate effectively with clinical, medical, operational, and administrative teams.
• Valid driver's license with an acceptable driving record.
• Current First Aid and CPR certification.
• Familiarity with KIPU or other electronic medical record systems preferred.
• A compassionate, professional approach to working with individuals experiencing substance use disorders.

Physical Requirements

Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation, including:

• Stand, walk, sit, and move throughout the treatment facility for extended periods.
• Respond promptly to client needs, behavioral concerns, and emergency situations.
• Observe and monitor client activities to maintain a safe and structured environment.
• Travel between facilities or transport clients as needed for program‑related responsibilities.
• Occasionally lift, carry, push, or pull supplies and other items weighing up to 50 pounds.