Programming Specialist I

Securitas Technology; Uniontown (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual merit pay increases

Paid company training

Medical, Dental, Vision, and Life보험

Short/Long Term Disability

401K with 60% Match up to 6% of salary

Paid vacation, holiday and sick time

Educational Assistance

Growth opportunities

Employee discounts on travel, gear, &

Discounts on equipment

Job summary

Securitas Technology in the United States is seeking a skilled technician to define, program, and process new alarm installations while providing frontline support to field technicians and customers. You will prioritize multiple tasks, verify alarm programs, test systems, and manage data in MAS and related tools.

Strong communication and documentation skills are essential to ensure accurate, timely service and customer satisfaction.

Qualifications

• High School diploma or equivalent; associate degree preferred.
• 3-5 years of work experience in security or related field.
• Strong documentation, project tracking, and prioritization skills.
• Exceptional customer communication skills.

Responsibilities

• Assist field technicians with alarm installations and programming.
• Test systems with technicians and customers.
• Verify alarm program information for proper responses and options.
• Edit and maintain alarm program data in MAS.
• Handle customer calls to activate Pending Install accounts and verify procedures.
• Process remote programming changes and inform customers of pricing options.
• Remote arm/disarm of customer panels.
• Troubleshoot alarm programs for field technicians and customers.
• Enter contracts into MAS after CARE team leaves; move files to retention system.
• Respond to incoming alarms and document actions for records.

Skills

Process documentation

Project tracking

Prioritization

Customer communication

MAS

MAS Video

Bosch RPS

Honeywell COMPASS

DMP Remotelink

Pacom GMS

GE Enterprise

GE DL900

DSL

LFAS

NAPCO

Education

High School diploma or equivalent

Associate's degree preferred

Tools

MAS

MAS Video

Bosch RPS

Honeywell COMPASS

DMP Remotelink

Pacom GMS

GE Enterprise

GE DL900

DSL

LFAS

NAPCO

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Position Summary

Utilize multiple software systems to define, program, and process new alarm installations. Provide technical support to field technicians and customers by troubleshooting programming problems and interpreting incoming data. Must be able to prioritize and multi-task.

Essential Functions

• Assist field technicians with the installation of alarm equipment through programming multiple types of alarm panels.
• Perform system tests with technicians and customers.
• Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.
• Test equipment with customer or Securitas field associates for verification of proper operation of alarm equipment
• Utilize several software programs to upload and download essential data to alarm program boards.
• Edit and maintain video router information.
• Receive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site.
• Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions.
• Process and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime.
• Follow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers.
• Process Remote Programming change requests by downloading to alarm panels. Includes pin number changes, user updates. Inform customers of prices for customer options such as remote programming.
• Remote arm and disarm customer panels.
• Troubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, all zone reporting functions.
• Assist customer with arming, disarming, and pin number changes over the phone.
• Handle confidential customer paperwork & emails.

Additional Responsibilities

• Process and enter contracts into MAS after C.A.R.E team leaves, by verifying prices and assigning account numbers.
• Move files electronically to the new file retention system
• Respond to incoming alarms on multiple systems by accurately documenting each action taken for historical records. Dispatch police, fire or guard service for alarm signals as necessary. Notify customer of alarm problems.
• Perform all database functions after hours, as it becomes necessary.
• Take care of additional projects and functions, as they arise, in EMC. Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity.
• Monitor and protect integrity of UL & ULC requirements for security facility.
• Process customer correspondences, account files, and authorized personnel records for each monitored location.
• File paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL & ULC certificate.
• Participate in associate team meetings, providing feedback to the appropriate management staff.
• Portray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork!
• Perform other function as required for successful operation of the organization.

Job Requirements

• High School diploma or equivalent required, associate's degree preferred
• 3-5 years of work experience
• Skilled in process documentation, project tracking, and prioritization
• Knowledge of MAS, MAS Video, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO
• Exceptional customer communication skills

Securitas Offers Comprehensive Benefits Including

• Opportunity for annual merit pay increases
• Paid company training
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.