Programmer/Analyst III : 26-03384

Akraya Inc.; North Reading (MA); On-site; USD 76,000 - 81,000; Full time

Job summary

Akraya is seeking a Quality Assurance lead to drive the ISO 9001 certification program and oversee the development and execution of the quality management system in a hardware manufacturing environment. You will manage documentation, CAPA, and change control while coordinating cross-functional teams for successful product introductions.

The role emphasizes data-driven decision making, field quality oversight, and delivering continuous improvements through performance dashboards and regular

Qualifications

• Proven experience implementing or certifying quality management systems (ISO 9001, etc.).
• Expertise in quality methodologies like APQP, FMEA, and root cause analysis.
• Proficiency in data analysis using databases, spreadsheets, and BI tools.

Responsibilities

• Spearhead the end-to-end ISO 9001 certification process, including gap analysis, documentation, and audits.
• Establish and manage key quality system processes such as document control, CAPA, and change management.
• Oversee quality gates for new product introductions from prototype to production validation.
• Manage field quality, including failure analysis, warranty claims, and customer escalations.
• Develop and present a company-wide quality dashboard and lead weekly/monthly quality reviews.

Skills

ISO 9001 implementation

Quality management systems

Data analysis and visualization

Technical writing

Project management

Job description

Primary Skills:

• ISO 9001 implementation (advanced)
• Quality management systems (advanced)
• Data analysis and visualization (advanced)
• Technical writing (advanced)
• Project management (advanced)

Contract Type: W2 Duration: 3+ months Location: North Reading, MA (#LI-Onsite) Pay Range: $55/hr. - $59/hr.

Job Summary:

This role is responsible for leading the development and execution of a comprehensive quality management system to meet ISO 9001 certification. The individual will manage various quality processes, drive new product introductions, and oversee field quality initiatives. Success in this position hinges on achieving certification, ensuring schedule adherence for new programs, and implementing improvements based on field data.

Key Responsibilities:

• Spearhead the end-to-end ISO 9001 certification process, including gap analysis, documentation, and audits.
• Establish and manage key quality system processes such as document control, CAPA, and change management.
• Oversee quality gates for new product introductions from prototype to production validation.
• Manage field quality, including failure analysis, warranty claims, and customer escalations.
• Develop and present a company-wide quality dashboard and lead weekly/monthly quality reviews.

Must-Have Skills:

• Proven experience implementing or certifying quality management systems (ISO 9001, etc.).
• Expertise in quality methodologies like APQP, FMEA, and root cause analysis.
• Proficiency in data analysis using databases, spreadsheets, and BI tools.

Industry Experience:

This role requires experience in hardware manufacturing quality, program management, or operations, with a strong focus on quality systems and data-driven decision-making.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!