Programmer/Analyst

Wor Wic Community College; Salisbury (MD); On-site; USD 73,400 - 89,950; Full time

Job summary

Wor-Wic Community College is seeking a programmer/analyst to provide technical support, problem analysis and programming for ERP and CRM systems. The role includes developing, testing and maintaining API integrations, supporting upgrades, and ensuring data integrity for mandated reporting.

Excellent communication and teamwork are essential as you document processes and collaborate with campus colleagues. Hours are standard business days, with an emphasis on reliable system operation and user

Qualifications

• Bachelor's degree required.
• Four years of related work experience with ERPs/CRMs or equivalent.
• Experience with SQL, 365 Online, APIs and BI tools.
• Strong verbal and written communication skills.
• Valid driver's license.
• Preference for Ellucian Colleague, Microsoft Dynamics, or higher education experience.

Responsibilities

• Provides technical and functional support for CRM and ERP systems.
• Develops, tests and maintains API integrations across college systems.
• Maintains data accuracy for mandated reporting and documentation.
• Analyzes problems and supports testing with vendors and other programmers.
• Assists with planning and training for new and existing systems.

Skills

SQL

BI tools

APIs

Verbal and written communication

Computer skills

Education

Bachelor's degree

Tools

365 Online

Ellucian Colleague

Microsoft Dynamics

Job description

Wor-Wic Community College is accepting applications for a programmer/analyst. This position provides technical support, problem analysis and programming and integration skills in support of the college's Enterprise Resource Planning (ERP) software and Customer Relationship Management (CRM) systems. This position may be required to respond to computer emergencies on an as-needed basis.

The following list is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills or working conditions associated with this position.

• Provides technical and functional support, configuration, and development for the College's CRM systems, including monitoring upgrades for enhancements, conducting technical testing and supporting functional areas with business process testing
• Serves as technical and functional support for enterprise resource planning (ERP) database modules and related auxiliary databases by developing solutions that include design, development, coding, testing, and ongoing support
• Maintains the accuracy and integrity of data for meeting mandated reporting requirements, including MHEC, MACC, etc., documenting applicable procedures, and collaborating with others to ensure any problems are diagnosed and corrected
• Analyzes and remediates problems with programs, subroutines, etc. written by vendors, assists with testing/troubleshooting programs by other programmers and contacting vendors for technical support
• Develops, tests and maintains application programming interfaces (API) and data integrations between the CRMs, ERP and other college systems
• Develops and maintains documentation
• Assists with planning for the implementation of new and existing systems, including developing specifications for writing new programs, training staff and guiding the development of such programs
• Keeps pace with technologies by attending technical conferences and training, and monitoring ERP vendor product developments
• Contributes to the college's annual and five-year comprehensive department assessment process as per the college assessment plan
• Performs other duties as assigned

Minimum Requirements

• Bachelor's degree
• Four years of related work experience, including experience with ERPs and CRMs or similar systems (four years of additional related work experience can be substituted for the education requirement)
• Most recent work experience must include SQL, 365 Online, APIs and/or business intelligence (BI) tools
• Strong verbal and written communication skills
• Computer and highly technical computer application skills
• Valid driver's license
• Preference will be given to applicants with Ellucian Colleague, Microsoft Dynamics experience and/or experience working in higher education

This is a full-time standard administrative position with excellent fringe benefits. Days and Hours of work are Mon. - Fri., 8 a.m. - 4:30 p.m. (1 hour lunch). The starting salary for this position will likely range from $73,400 to approximately $89,950 per year, depending on qualifications and experience.

The right candidate will represent our commitment to innovation, community, integrity, learning, excellence, accessibility and diversity; collaborate and cooperate with others to accomplish the goals of the college; and support new and creative ideas to enhance institutional effectiveness.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The college reserves the right to change or reassign job duties, or combine and/or eliminate positions at any time.

www.worwic.edu

This document is available in alternative formats to individuals with disabilities by contacting disability services at [e-mail] , 410-334-2899 or TTY 410-767-6960. Wor-Wic Community College is an equal opportunity educator and employer. Visit www.worwic.edu/Services-Support/Disability-Services to learn more.

Salary/Compensation: $73,400 - $89,950 per year