Programmer-Analyst

Buffalo State University; Buffalo (NY); On-site; USD 51,000 - 95,000; Full time

Job summary

Buffalo State is seeking an Associate Service Delivery Manager - Banner to ensure customer satisfaction and grow the relationship between ITEC and its clients. You will oversee service and project teams to meet objectives and SLAs, in a customer-facing role at the Buffalo NY location.

Ideal candidates have a bachelor's degree and experience with Banner SIS, in higher education settings, and strong communication skills to support mission-critical IT services.

Qualifications

• A bachelor's degree and relevant work experience in one or more roles such as Banner programmer, SIS business analyst, or Banner-adjacent admin.
• Experience with Banner Architecture and Banner applications in an educational setting.
• Strong communication skills for client-facing IT services and adherence to SLAs.

Responsibilities

• Ensure customer satisfaction and grow the relationship between ITEC and its customers.
• Oversee service and project teams to meet business objectives and SLAs.
• Understand customer needs and Banner architecture details to ensure high-quality services.

Skills

Banner programming

SIS business analysis

Educational IT support

Education

Bachelor's degree

Tools

Banner SIS

Job description

About Buffalo State

Buffalo State is one of the largest comprehensive schools in the State University of New York system. As a civically minded, urban-engaged campus community located in the city's cultural corridor, Buffalo State prides itself as having smaller learning environments coupled with larger university opportunities. Boasting a diverse and inclusive campus, Buffalo State is committed to the intellectual, personal, and professional growth of its students, faculty, staff, and alumni. The school's mission is to deliver a broad array of high-quality and distinctive academic programs infused with diversity, creativity, and hands-on learning opportunities for hardworking students who seek a personalized and affordable education that engages their minds and advances their careers. Buffalo State is dedicated to excellence in teaching, research, service, scholarship, creative activity, and cultural enrichment. With degree programs in education, the arts, science, arts and humanities, and professional studies, each year over 6,000 students choose Buffalo State. Buffalo State welcomes applicants who are committed to helping us fulfill our mission.

Posting Details

Position Information

Department Information Technology Exchange Center

Local Title Associate Service Delivery Manager - Banner

Budget Title Programmer-Analyst

Rank SL-2

Line Number 20815, 28871, 28967, 28969, 28972

Salary Range $51,261-$95,289; Competitive based on experience.

FTE Full-Time

Negotiating Unit UUP

FLSA Exempt

Department Website https://www.itec.suny.edu

Brief Job Description

The Associate Service Delivery Manager - Banner is responsible for ensuring customer satisfaction and continuing to grow the relationship between ITEC and its customers. This includes ensuring ITEC's service and project teams are achieving business objectives and delivering the highest quality services. As a customer-facing position, it requires understanding individual customer organization needs, learning the technical details of the Banner architecture ITEC supports, and ensuring ITEC is meeting its service level agreements.

The location for this position is in Buffalo, NY. An office location at a New York State or SUNY Institution may be possible.

Multiple selections may be made from this posting.

Required Qualifications

• A bachelor's degree and relevant work experience in one or more of the following roles:
• A Banner programmer
• A higher education SIS business analyst
• A member of a higher education administrative office that required heavy use of the Banner Application
• Experience with technology support in an educational setting.

Preferred Qualifications

• Experience with Banner Student Information System, preferably with exposure to Student, General, and Financial Aid back office and self service
• Experience managing mission critical client-facing IT services
• Excellent presentation, interpersonal, written and communication skills
• Strong analytical and critical thinking abilities to solve complex technical or operational issues with the Banner SIS.
• Excellent written and verbal communication skills
• Exceptional attention to detail and commitment to accuracy
• The ability to learn from others and to teach oneself when required

Anticipated Date of Hire 09/03/2026

Priority Review Date

Application Deadline Date 08/16/2026

Open Until Filled No

Equal Employment Opportunity/Affirmative Action Employer

Buffalo State is an affirmative action/equal opportunity institution that subscribes to all federal, state, and SUNY legal requirements and does not discriminate against applicants, students, or employees on the basis of race, sex, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status (Nondiscrimination Notice). Any violation of this policy should be reported to the Equity and Diversity Office, Cleveland Hall 204, [phone]. Buffalo State is a VEVRAA Federal Contractor. If you have any questions, please contact Jamie Warnes at [e-mail] or call [phone].

Background Investigation Statement

All applicants are subject to a pre-employment background investigation. Our Pre-Employment Background Screening Policy is available at http://hr.buffalostate.edu/pre-employment-background-screening.

Clery Statement

Applicants interested in positions may access the Annual Security Report (ASR) for SUNY Buffalo State at http://police.buffalostate.edu. The ASR contains information on campus security policies and certain campus crime statistics. Crime statistics are reported in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. Applicants may request a hard copy of the ASR by contacting the SUNY Buffalo State University Police Department at [phone].

New York State Executive Order 161

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at [phone] or via email at [e-mail]. Further restrictions on using salary information in the hiring process appear in Labor Law

• 194-a.