Programme Support Officer

Business Advice Centre at the University of East London (BAC); Campus (IL); On-site; USD 72,000 - 83,000; Full time

Job summary

University of East London is seeking a Programme Support Officer to help coordinate the Student Record System Transformation Programme. You will support governance, sessions, and reporting across multiple workstreams, working with senior stakeholders and cross-functional teams to ensure delivery.

The role requires strong organisation, communication skills, and experience supporting large-scale programmes. It is a fixed-term, 18-month contract based at the Docklands Campus, with a salary range

Qualifications

• Highly organised and proactive programme support professional.
• Experience supporting complex projects in fast-paced environments.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide proactive programme delivery support across multiple workstreams.
• Maintain governance documents, RAID logs, and action trackers.
• Organise boards and workshops, prepare agendas and minutes.
• Monitor progress and report on delivery, risks, and budgets.
• Build relationships with academic, professional services, and tech teams.
• Support risk, issue and dependency management.
• Contribute to change management and stakeholder readiness.
• Assist with budget monitoring and resource forecasting.

Job description

Salary

£53,040 to £60,752 per annum inclusive of London Weighting

Location

Docklands Campus

Post Type

Full Time

Fixed Term

Contract Length

18 months

Closing Date

Tuesday 25 August 2026

Interview Date

To be confirmed

Reference

046S2026

University of East London

We're the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We're committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We're an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About The School / Service

The Commercial and Programme Delivery Directorate, led by the Chief Commercial Officer, sits at the heart of UEL's strategic ambitions, bringing together expertise across commercial strategy, procurement, programme delivery, strategic transformation and business development to drive the University's major initiatives and long-term growth agenda. Combining strong governance, oversight, and delivery capability with deep commercial expertise, the Directorate enables the successful delivery of UEL's most significant and complex initiatives while also helping the University identify and realise new opportunities through strategic partnerships, innovative operating models, and diversified income streams. The Directorate sits at the intersection of operational excellence and strategic growth, ensuring that UEL delivers on its commitments and pursues sustainable opportunities that strengthen its long-term financial resilience, market position and reputation while remaining true to its academic mission and civic purpose.

About The Job

The Programme Support Officer will play a key role in supporting the delivery of UEL's Student Record System (SRS) Transformation Programme, providing programme coordination, governance, and operational support across a large-scale transformation initiative. Working closely with the Programme Manager, Project Manager and wider leadership team, you will help ensure the programme is effectively planned, governed, monitored and delivered, while driving collaboration, stakeholder engagement and programme assurance across multiple workstreams.

Key Responsibilities

• Provide proactive programme delivery support, coordinating activities across multiple workstreams and ensuring actions are tracked through to completion.
• Maintain programme governance documentation, including RAID logs, decision logs, stakeholder registers, action trackers and reporting packs.
• Organise and support programme boards, governance meetings and workshops, preparing agendas, papers, minutes and follow-up actions.
• Monitor programme progress and produce clear reports on delivery, risks, issues, budgets, resources and organisational readiness.
• Build strong relationships with stakeholders across academic, professional services and technical teams, supporting effective communication and engagement.
• Support risk, issue and dependency management, ensuring appropriate escalation and mitigation planning.
• Contribute to change management activities, helping coordinate stakeholder readiness and adoption across the transformation programme.
• Assist with programme budget monitoring, resource planning and forecasting to support successful programme delivery.

About You

You're a highly organised and proactive programme support professional with experience supporting complex projects or programmes in a fast-paced environment. You have excellent organisational, communication and stakeholder management skills, with the ability to coordinate multiple priorities, maintain accurate governance documentation and produce high-quality reports. A collaborative team player with strong attention to detail, you thrive on keeping programmes running smoothly and are passionate about delivering positive change and continuous improvement.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we're committed to closing the " diversity pay gap". We're proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

Recruitment Contact

To contact the recruitment team please phone [phone] x 4600 or e-mail [e-mail]