Programmatic Customer Success Manager

Jobtailor; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in New York seeks a Partner Manager to own day-to-day partner relationships, onboard new partners onto Maestro, and work with Product, Sales, and Operations to resolve issues. You will monitor activity, spot growth opportunities, and build deep knowledge of Maestro and Equativ to support, educate, and advise partners.

You will maintain a knowledge base on partner motivations and growth plans, identify opportunities to grow existing accounts, and coordinate across teams to keep partner

Qualifications

• Around 1 to 2 years of professional experience in digital advertising, media, AdTech, or related areas.
• Familiarity with programmatic advertising or the digital media ecosystem is helpful.
• Strong communication skills and ability to build relationships with partners of varying seniority.
• Comfortable reading reports, spotting trends, and knowing when something needs attention.
• Curiosity and eagerness to learn about programmatic advertising and technology.
• Organized and disciplined, able to manage a portfolio of partners and competing priorities.
• Collaborative mindset and ability to work across internal teams.
• Strong attention to detail and follow-through.

Responsibilities

• Own day-to-day relationships for a portfolio of partners and serve as a reliable contact.
• Help onboard new partners onto Maestro and ensure a smooth start.
• Partner with Product, Sales, and Operations to resolve issues and unblock partners quickly.
• Monitor partner and deal activity and flag growth opportunities and at-risk accounts early.
• Build expertise on Maestro and Equativ capabilities to support and educate partners.
• Maintain a living knowledge base on partner motivations and growth plans.
• Identify opportunities to grow existing accounts, including new formats and deals.
• Coordinate with Sales, Product, and Operations to keep needs visible and moving.
• Track open items and follow through until resolved.
• Stay current on programmatic, curation, and AI developments.

Skills

Partner Relationship Management

Programmatic Advertising Familiarity

Data Analysis and Reporting

Account Management

Collaboration Across Teams

Tools

Maestro

Equativ

Job description

• Own day-to-day relationships for a portfolio of partners, serving as a reliable point of contact for questions, requests, and troubleshooting
• Help onboard new partners onto Maestro and ensure a smooth start to the relationship
• Partner with Product, Sales, and Operations to resolve issues and unblock partners quickly
• Monitor partner and deal-level activity and flag growth opportunities and at-risk accounts early
• Build expertise on Maestro and Equativ's curation and activation capabilities to support, educate, and advise partners
• Maintain a living knowledge base on partner motivations, usage patterns, and growth plans
• Identify opportunities to grow existing accounts, including new formats, deal types, and adjacent products
• Coordinate with Sales, Product, and Operations to keep partner needs visible and moving
• Track open items and follow through until resolved
• Stay current on programmatic, curation, and AI developments
• Bring partner feedback to the team to improve the partner experience

Requirements

• Around 1 to 2 years of professional experience, ideally in digital advertising, media, AdTech, customer success, account management, campaign management, or a related area
• Some familiarity with programmatic advertising or the digital media ecosystem is helpful
• Strong communication skills and ability to build relationships with partners of different types and seniority levels
• Comfortable working with data: reading reports, spotting trends, and knowing when something needs attention
• Curiosity and eagerness to learn, particularly about programmatic advertising and technology
• Comfortable asking questions and figuring things out when the answer is not immediately known
• Organized and disciplined, able to manage a portfolio of partners and competing priorities
• Collaborative mindset and ability to work well across internal teams
• Strong attention to detail and follow-through
• Comfortable working in a fast-moving environment where priorities can evolve

Core Competencies

Demonstrates expertise in managing partner relationships and onboarding processes while leveraging knowledge of programmatic advertising and digital media. Exhibits strong communication, organizational skills, and a collaborative mindset to drive account growth and enhance partner experiences.

Highest-signal resume keywords

• Partner Relationship Management
• Programmatic Advertising Familiarity
• Data Analysis and Reporting
• Account Management
• Collaboration Across Teams

Soft Skills

• Strong Communication Skills
• Organizational Skills
• Attention to Detail
• Curiosity and Eagerness to Learn
• Collaborative Mindset

Industry Keywords

• Digital Advertising
• AdTech
• Customer Success
• Campaign Management
• Media Ecosystem

Tools & Technologies

• Maestro
• Equativ