PROGRAM TECHNICIAN II

State of California; Sacramento (CA); Hybrid; USD 43,000 - 54,000; Full time

Job summary

The California Lottery in Sacramento is seeking a Call Center Agent to provide phone-based customer service on a wide range of Lottery issues. You will handle inquiries from internal staff, players, retailers and the public, using knowledge of Scratchers, games, rules, and security procedures.

This role requires a current Program Technician II exam, eligibility for California residency, and the ability to work in a hybrid schedule reporting to the Sacramento headquarters.

Qualifications

• Provides customer service by phone on Lottery issues.
• Knowledge of Scratchers, games, and Lottery rules.
• Access to sensitive Lottery files and vendor data.
• Current Program Technician II exam required; eligibility for list.

Responsibilities

• Answer calls from the public, players, and retailers.
• Provide accurate information and resolve inquiries.
• Adhere to policies, security procedures, and privacy rules.

Skills

Customer service

Telephone support

Communication skills

Bilingual desirable

Tools

Lottery software

Security procedures

Job description

$3,833.00 - $4,804.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/26/2026

Under the general supervision of the Supervising Program Technician II, in the Customer Service Contact Center, the Call Center Agent provides customer service using a telephone on a wide variety of Lottery-related issues to all Lottery customers including internal staff, players, retailers and the public. This position requires knowledge of all Lotter Scratchers and draw games, the California Lottery Act, Lottery gaming rules and regulations, multiple lottery programs, policies, security procedures, and overall Lottery operations. The position accesses highly sensitive computerized files from both the Lottery and vendors.

This position requires a current Program Technician II exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered in Sacramento and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.

Why choose the California State Lottery?

• Are an energetic, creative, and talented team


• Value diversity and inclusion in the workplace


• Empower team members to bring their knowledge, expertise, and innovation


• Recognize individual and team contributions


• Support the importance of work-life balance


• Invest in the professional development of our team members


• Are dedicated to preserving our environment by lowering our carbon footprint

Working Conditions

a. Schedule: Monday thru Friday 8:00 am to 5:00 pm
b. Travel: Minimal
c. Other: Work is conducted in climate-controlled office setting.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN II

PROGRAM TECHNICIAN II $3,833.00 - $4,804.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California.We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming.We believe in California For All.

• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.


• The positionrequiresa Background Investigation be cleared prior to being hired.


• If you are basing your eligibility on education, ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent interpersonal and communication skills (verbal and written)


• Ability to work independently and collaboratively with teams


• Strong organizational and time management skills


• Ability to interpret and apply specific rules, policies, and procedures.


• Ability to professionally interact with internal and external customers


• Excellent job performance


• Bilingual skills are desired, but not required

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.calottery.com

Human Resources Contact:
Human Resources, JC 535815
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

EEO Contact:
Equal Employment Opportunity Office
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Position Location

700 North 10th Street

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.