Program Support Technician - #WWRW0256

Commonwealth of VA Careers; Virginia; On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance plans

Flexible spending accounts

VRS retirement

Life insurance

13 paid holidays

Sick Leave

Annual Leave

Family Personal Leave

Employee discounts

Job summary

Commonwealth of VA Careers seeks a Program Support Technician to help move VR consumers from pre-admissions to discharge, ensuring timely employment outcomes and smooth operations at WWRC.

You will support counselors with files, appointments, and AWARE updates, while providing division-wide administrative help and confidential clerical support. Strong customer service and teamwork are essential.

Qualifications

• Knowledge of office procedures, tracking systems and work task organization; Windows-based computer applications; telephone, computer, and email etiquette; business English and math; and basic principles of confidentiality and ethics in the workplace.
• Skills in: confidential communications; effective customer service delivery; basic data entry using Excel spreadsheets and/or other database applications; MS Office software programs; use of automated office equipment; computer and web-based literacy; attention to detail; oral and written communications; and meeting coordination/logistics.
• Demonstrated Abilities to: establish and maintain effective working relationships with individuals from varying social and economic environments; communicate effectively orally and in writing; interpret and apply established policies and procedures in the provision of services; organize, manage, and prioritize multiple and sometimes unrelated and/or competing responsibilities in a timely manner; and, perform essential job duties in a fast-paced work environment.

Responsibilities

• Support Rehabilitation Counselors by preparing participant files, scheduling appointments, assisting with participant needs, and completing AWARE updates from pre‑admissions through discharge.
• Provide division-wide administrative support, including maintaining participant lists, responding to inquiries, entering WIOA credentials/skill gains, and offering backup coverage as needed.
• Assist Behavioral Health and Education Support Services with documentation, scheduling, AWARE service updates, correspondence, and clerical support, ensuring accuracy and confidentiality.

Skills

Office procedures

Tracking systems

Windows-based applications

Telephone etiquette

Email etiquette

Business English

Mathematics

Confidentiality ethics

Confidential communications

Customer service

Data entry

Excel

MS Office

Meeting coordination

Oral and written communications

Education

Training in human service delivery methods

Tools

Excel

Database applications

MS Office

Automated office equipment

Job description

Title: Program Support Technician - #WWRW0256

State Role Title:Admin and Office Spec III

Hiring Range: Anticipated starting salary is $39,514, commensurate with experience.

Pay Band: 3

Agency: Dept for Aging & Rehab Svcs

Location:Wilson Wkfc Rehab Ctn

Agency Website:https://www.vddhh.virginia.gov/

Recruitment Type: General Public - G

About the Agency

Wilson Workforce and Rehabilitation Center provides people with disabilities comprehensive, individualized services to realize personal independence through employment.

About the Position

Wilson Workforce and Rehabilitation Center (WWRC) is seeking a Program Support Technician to provide general caseload management support for the Consumer Services Division. This position supports the efficient and effective movement of VR consumers from pre‑admissions through discharge and return to their home communities, with the goal of achieving successful employment outcomes.

The Program Support Technician delivers high‑quality departmental support aligned with WWRC’s vision and operational needs. This role requires strong customer service, teamwork, and the ability to work in a fast‑paced environment serving consumers, staff, families, visitors, and guests. Other duties and special projects may be assigned, and the employee is expected to complete tasks as directed by the supervisor.

Additional Job and Responsibilities

• Support Rehabilitation Counselors by preparing participant files, scheduling appointments, assisting with participant needs, and completing AWARE updates from pre‑admissions through discharge.
• Provide division-wide administrative support, including maintaining participant lists, responding to inquiries, entering WIOA credentials/skill gains, and offering backup coverage as needed.
• Assist Behavioral Health and Education Support Services with documentation, scheduling, AWARE service updates, correspondence, and clerical support, ensuring accuracy and confidentiality.

Minimum Qualifications

Knowledge of office procedures, tracking systems and work task organization; Windows-based computer applications; telephone, computer, and email etiquette; business English and math; and basic principles of confidentiality and ethics in the workplace.

Skills in: confidential communications; effective customer service delivery; basic data entry using Excel spreadsheets and/or other database applications; MS Office software programs; use of automated office equipment; computer and web-based literacy; attention to detail; oral and written communications; and meeting coordination/logistics.

Demonstrated Abilities to: establish and maintain effective working relationships with individuals from varying social and economic environments; communicate effectively orally and in writing; interpret and apply established policies and procedures in the provision of services; organize, manage, and prioritize multiple and sometimes unrelated and/or competing responsibilities in a timely manner; and, perform essential job duties in a fast-paced work environment.

Some training and/or experience in human service delivery methods.

Additional Considerations

N/A

Special Instructions

• This position has been designated a sensitive position under Va. Code § 2.2 1201.1.
• A fingerprint based criminal history check will be required of the finalist.

Benefits

• Wilson Workforce and Rehabilitation Center offers a comprehensive benefits package to include your choice of health insurance plans, flexible spending accounts, VRS retirement, employer paid basic group life insurance, employee paid optional group life, 13 paid holidays, Sick Leave, Annual Leave, Family Personal Leave, employee discount programs, and much more!
• Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact [e-mail] for assistance.
• Minorities, Individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.

Contact Information

Name: Human Resources

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.