Program Support Technician

Department-of-Forestr; Charlottesville (VA); On-site; USD 45,000 - 50,000; Full time

Job summary

Department of Forestry in Charlottesville, VA, seeks a Program Support Technician to provide program and administrative support for Urban and Community Forestry, Watershed, and other DOF programs. Responsibilities include purchasing, travel arrangements, registrations, and event logistics.

The role involves grant administration, data processing, and generating reports while delivering superior customer service to diverse partners.

Qualifications

• Extensive experience in general administrative and support activities.
• Proficient with Microsoft Office suite and virtual meeting tools (Teams/Zoom).
• Ability to learn agency procedures and manage records with accuracy.

Responsibilities

• Provide program and administrative support for Urban and Community Forestry, Watershed, and other DOF programs.
• Handle purchasing, travel reservations and reimbursements, meeting registrations, and logistics for events.
• Assist with processing grant applications, agreements, payments, invoices, and maintaining program records.
• Analyze data and generate reports related to program updates and accomplishments.
• Provide superior customer service to internal and external partners and stakeholders.

Skills

Administrative support

Data processing

Microsoft Office

Teams

Google platforms

Outlook

Grant administration

Tools

eVA

Cardinal

Job description

Title: Program Support Technician

Hiring Range: $44,800.00-$50,000.00

Pay Band: 3

Agency: Department of Forestry

Location:Charlottesville, Nat Resrcs Dr

Agency Website:www.dof.virginia.gov

Recruitment Type: General Public - G

Job Duties

Provide excellent program and administrative support for the Urban and Community Forestry, Watershed, and other DOF headquarters programs as needed.

Duties include purchasing, travel reservations and reimbursements, meeting and conference registrations, and providing logistical and planning support for program sponsored events such as workshops, meetings, and other trainings.

Assists with processing grant applications, agreements, payments, and invoices, and maintaining program records in accordance with state and federal guidelines.

Can analyze and interpret data and instructions and assist with producing reports related to Urban and Community Forestry and Watershed program updates and accomplishments.

Provides superior customer service to a wide variety of internal and external partners and stakeholder groups and assists with implementing programs the U&CF and Watershed teams support; programs include Virginia Trees for Clean Water, Throwing Shade VA, Riparian Forests for Landowners and the Riparian Buffer Tax Credit.

Develop familiarity with agency procedures for Urban and Community Forestry and Watershed Programs and assist agency staff and the public with questions.

The position involves using sound judgment, timely and effective decision making, application and interpretation of rules, regulations, and adherence to policies and procedures.

DOF is an all-hazards agency in which all staff play an important role in responding to emergencies.

During periods of emergency response, this position may have abnormal and/or longer work periods and/or highly stressful situations may occur.

This is a restricted-full time grant funded position.

Minimum Qualifications

Knowledge, skills, abilities and or competencies required to successfully perform the work: Considerable experience in general administrative and support activities, data processing and computer skills, proficient use of a personal computer including Microsoft Office suite, virtual meeting spaces such as Teams, Google platforms, and Microsoft Outlook. Familiarity with grant administration and tracking, communicates effectively both orally and in writing at all levels, provides excellent and timely customer service, works well in a team environment, and can work in an open office with many interruptions. Ability to sit and work at a computer for extended periods, maintain files and records in accordance with agency guidelines, is able to bend, stoop, reach to file, and can lift up to 25 pounds to chest level. A valid Driver’s License and regular and reliable attendance is required.

Additional Considerations

Knowledge and experience with state purchasing guidelines, financial and accounting systems which may include Electronic Virginia (eVA) and the Commonwealth of Virginia Cardinal enterprise system. Experience with grant administration tracking, record-keeping, and reporting.

The Virginia Department of Forestry is an Emergency Response agency, as such, all employees may be required to provide support during emergency situations; this may include nights, weekends or holidays as the need arises.

Contact Information

Name: Kristina Estep

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note:: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.