Program Support Specialist — Trauma-Informed Care & Safety

INTERFAITH WORKS, INC.; Rockville (MD); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Paid holidays

PTO 21 days

Medical/dental/vision

Life and AD&D insurance

Employee Assistance Program

Job summary

Interfaith Works, Inc. in Rockville, MD, is seeking a Program Support Staff to supervise day-to-day program activities, ensuring safety and compliance with guidelines. The role includes monitoring medications, assisting volunteers, and providing excellent customer service in a compassionate, trauma-informed manner.

Reports to the Program Support Manager and offers both full-time and part-time schedules. The organization emphasizes wraparound services to vulnerable residents and operates a robust

Qualifications

• High School diploma or equivalent required.
• Excellent communication skills; listen well and refer guests to resources.
• Ability to work as a team member; interact well with volunteers.

Responsibilities

• Provide excellent customer service with trauma-informed care.
• Monitor clients' safety and medication use; communicate concerns to case managers.
• Document incidents and log notes for crisis events and routine interactions.
• Greet and support volunteers, sign in/out, and assist with program logistics.

Skills

Excellent communication

Trauma-informed care

Team player

Computer skills

Volunteer interaction

Emergency recognition

Education

High School diploma

Job description

Interfaith Works, Inc. in Rockville, MD, is seeking a Program Support Staff to supervise day-to-day program activities, ensuring safety and compliance with guidelines. The role includes monitoring medications, assisting volunteers, and providing excellent customer service in a compassionate, trauma-informed manner.

Reports to the Program Support Manager and offers both full-time and part-time schedules. The organization emphasizes wraparound services to vulnerable residents and operates a robust