Program Support Specialist (TANF)

C2 GPS- Capital Area Workforce; Austin (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Paid Time Off

Paid Parental Leave

401K with match

Dental

Vision

Life Insurance

Disability Insurance

Pet Insurance

Job summary

C2 Global Professional Services in Austin, Texas, is seeking a Program Support Specialist to provide operational support for workforce center staff and customers. The role emphasizes compliance review, customer service, and maintaining accurate documentation, with bilingual English/Spanish strongly preferred and a valid driver’s license.

This position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• High School Diploma or GED.
• Valid driver’s license and proof of insurance with safe driving record.
• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Reviews and examines compliance reports to ensure alignment with program requirements.
• Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer’s original case file.
• Participates in customer hearings and submits relevant documentation to appropriate parties.
• Seeks out new ways to improve workforce services to meet labor market needs.
• Performs other related duties as assigned.

Skills

Workforce development

Office software

Customer service

Problem solving

Verbal & written comms

Stakeholder relations

Strategic thinking

Education

High School Diploma or GED

Driver's license & insurance

1 year relevant experience

Bilingual English/Spanish preferred

Tools

MS Word

MS Excel

General computer skills

Job description

JOB SUMMARY:

The Program Support Specialist supports the mission of C2 GPS by providing operational support

to the workforce center staff and provides technical support for workforce customers.

Pay: $21.15 Hourly

ESSENTIAL FUNCTIONS

• Reviews and examines compliance reports to ensure alignment with program requirements.


• Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer’s original case file.


• Participates in customer hearings and submits relevant documentation to appropriate parties.


• Seeks out new ways to improve workforce services to meet labor market needs.


• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development.


• Knowledge of word processing, spreadsheet, technology, and computer skills.


• Exceptional customer service and interpersonal skills.


• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.


• Excellent verbal and written communication skills, to include documentation.


• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.


• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.


• Valid driver’s license and proof of insurance with safe driving record.


• One year of relevant experience preferred.


• Bilingual in English and Spanish strongly preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required

COMPANY OVERVIEW:

C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

• Health Insurance (with low-cost options for employee only plans)


• Wellness Reimbursement


• Generous Paid Time Off


• Paid Parental Leave


• 401(K) with 6% Employer Match


• Dental


• Vision


• Life Insurance


• Short and Long Term Disability


• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.