Customer Solutions Facilitator

C2 GPS—Tarrant County; Fort Worth (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match up to

6%

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 Global Professional Services (C2 GPS) in Texas is seeking a Customer Solutions Facilitator to serve as the primary contact for participants entering the workforce system. You will help jobseekers with career development activities and guide self-service resources in the center.

In this role you will lead job-readiness classes, register and assess needs, collaborate with center staff and employers, input data in systems, and support labor market outcomes while delivering exceptional customer

Qualifications

• Knowledge of workforce development and project management.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers and adapt to communication styles.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Facilitates job-readiness classes, workshops, or orientations to improve job skills.
• Interview customers to record and assess employment information for career development.
• Educates customers on center services and tools, including WIT registration.
• Coordinates with Business Solutions Representative and Career Center staff on employer communications.
• Inputs all services in real time (WorkInTexas, TWIST, etc.).
• Identifies community resources and links customers to needed services.
• Supports job readiness activities to align with work experience and interview techniques.
• Contributes to Career Center performance goals and customer satisfaction.
• Collaborates with Career Center staff to ensure meaningful customer experiences.

Skills

Workforce development knowledge

Customer service

Interpersonal skills

Bilingual (English/Spanish)

Computer skills

Education

High School Diploma or GED

Associates or Undergraduate degree preferred

Job description

JOB SUMMARY

The Customer Solutions Facilitator is the primary point of contact for customers upon entry into the workforce system. The position is responsible for helping all participants, including those directed to self-service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.

ESSENTIAL FUNCTIONS

• Facilitates job-readiness classes, workshops, or orientations to help customers maintain or improve job skills. Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
• Interview’s customers to record and assess employment information to determine customer’s career development opportunities and needs.
• Educates customers on center services including the job seeker tools available (i.e., WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensures registrations are properly completed.
• Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
• Data inputs all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.). Ensures that all information on application is correct and correctly entered in the system.
• Identifies community resources and establishes linkages to assist customers with specific needs.
• May coordinate the customer’s job readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
• Contributes to the Career Center performance goals, including customer service and follow up.
• Collaborates with all Career Center staff to ensure customers have a meaningful experience.
• Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable
• Proactively seeks ways to improve workforce services to meet labor market needs.
• Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of workforce development, economic development, and project management.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Associates or Undergraduate degree preferred.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.

Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

BENEFITS

• Health Insurance (with no-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.