Program Support Specialist - Mid

Cherokee Federal; Washington (District of Columbia); On-site; USD 82,000 - 89,000; Full time

Benefits offered by this job

Generous paid time-off

Employee incentive program

Medical/Dental/Vision

401k Safe Harbor contributions

Job summary

Cherokee Federal is seeking a full-time position in Washington, DC, for a role supporting crucial aviation and national airspace initiatives. Candidates must have an Associate's degree and 5 years of related experience, with the ability to obtain an active Secret clearance.

The position involves overseeing business operations, managing projects, and ensuring effective communication with internal and external stakeholders. Benefits include generous paid time-off, professional development opportunities, and a comprehensive benefits package.

Qualifications

• 5 years of related experience required.
• Must possess or be able to obtain an active Secret clearance.
• Must pass pre-employment qualifications.

Responsibilities

• Administer business operations for the department.
• Plan and implement management projects.
• Analyze and report research results.
• Interface with customers and vendors.
• Manage client requests and expectations.

Skills

Communication

Analytical skills

Customer service

Education

Associate's degree

Job description

Date Posted:06/04/2026

Location:Onsite Downtown Washington, DC

Reports To:Program Manager

Position Type:Full time / W-2 (FLSA Status: Exempt)

Experience:5 years (related)

Education:Associate degree

Clearance and Security:Active Secret clearance, or the ability to obtain a Secret clearance, required. Must pass pre-employment qualifications of Cherokee Federal.

Citizenship:U.S. Citizenship is required.

Summary

This role supports the execution of complex, mission-critical aviation and national airspace initiatives within a large federal environment. The effort focuses on improving the safety, security, efficiency, and operational effectiveness of aviation systems through the delivery of modernized technology, data-driven capabilities, and enhanced program execution.

Essential Duties and Responsibilities

• Responsible for the effective administration of business operations for an office, department, or division.
• Supports the planning and implementation of information, business, and management projects, programs, or services.
• Uses discretion in organizing, analyzing, and reporting research results on a variety of subjects.
• Interfaces with internal/external customers and vendors to determine business or program support needs.
• May include billing/charge-back responsibilities.
• Serves as liaison between ASH representative and internal and external customers.
• Responsible for communicating promptly, professionally and managing expectations.
• Resolves client requests, questions, and provides analysis of situations. Participates in quality improvement activities.
• Records and analyzes trends. Develops reports as requested.
• Coordinates referrals to technical, professional, or service personnel for appropriate services, repairs, training, and follow-up.
• May perform property delegate functions to assist manager of accountable property to support ASH property custodians. Assists in maintaining documentation.
• Assures that acceptable administrative services are provided to the client within budget, on schedule and with a minimum of disruption.
• Carries out recurring office procedures independently.
• Reviews outgoing materials and correspondence for internal consistency and conformance with office procedures; assures that proper clearances have been obtained.
• Composes correspondence requiring some technical understanding.

Education and Experience

• Associate's degree
• 5 years of related experience

Knowledge, Skills and Abilities

• Must be a US Citizen.
• This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.
• Must pass pre-employment qualifications of Cherokee Federal.

Required Certifications

• None

Compensation

The estimated starting salary range for this position is $82,000 – $89,000, commensurate with experience.

Summary of Benefits

We expect each member of our team to fully engage creatively and work collaboratively and perform each day to the best of their ability. To support this, we have created a benefit package focused on professional growth, achieving a healthy work-life balance, and participation in the long‑term success of the company. Our benefits include: generous paid time‑off; an employee incentive program; continuous learning culture, Internal Investment Projects (IIP), virtual brown‑bags/level‑ups, and other professional development activities; recruiting bonuses; 3% 401k Safe Harbor contributions; Medical/Dental/Vision, Long & Short‑term Disability, AD&D insurance, and Life Insurance.