Program Support Specialist - Access Center Front Desk

David Lawrence Centers; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Immediate PTO accrual

Comprehensive medical/dental/vision

401(k) with employer match

Professional development/tuition aid

Job summary

David Lawrence Center is seeking a Program Support Specialist - Access Center Front Desk in Naples, FL. This role is the first contact for clients, visitors, and staff, handling administrative tasks and coordinating communications to ensure a welcoming environment for mental health services.

The position requires a high school diploma and 1 year of front desk or administrative experience in healthcare. Strong time management, confidentiality, and teamwork are essential; proficiency in Microsoft

Qualifications

• High school diploma or equivalent; additional education or certification in mental health or related fields is a plus

Responsibilities

• Greet clients and visitors warmly, ensuring a positive first impression
• Answer and manage incoming phone calls, directing inquiries to appropriate staff or departments
• Manage multi-provider schedules including check-in/check-out of clients and collect identifications
• Collect payments and input payment details into the system
• Balance the cash drawer or payment log at the end of each shift
• Schedule appointments for clients and assist with registration processes
• Maintain accurate and confidential client records in HIPAA-compliant manner
• Provide information about programs, services, and resources available at the facility
• Assist with filing, data entry, and managing office supplies
• Coordinate with clinical staff to ensure smooth operations and effective communication
• Support outreach and community engagement initiatives as needed
• Handle client inquiries with empathy and professionalism

Skills

Customer service

Time management

Communication

Confidentiality

Teamwork

Microsoft Office

Electronic Medical Records

HIPAA compliance

Immunizations

Tools

Microsoft Office Suite

Electronic Medical Records

Teams/Video Conferencing

Job description

Program Support Specialist - Access Center Front Desk

Title: Program Support Specialist - Access Center Front Desk #254/2683

Location: Naples, Florida

Job Type: Full Time/Non-Exempt

Hiring Incentives: Immediate PTO accrual, comprehensive medical/dental/vision benefits, 401(k) with employer match, and professional development/tuition assistance.

Schedule: Monday - Thursday 8:00am to 4:30pm and Friday 8:00am to 3:00pm.

Salary: Starting at $17.00 per hour

~ Experience and Bilingual taken into consideration

Job Summary: The Program Support Specialist position serves as the first point of contact for clients, visitors, and staff at our mental health facility. This role involves providing administrative support, managing communications, and ensuring a welcoming and supportive environment for individuals seeking mental health services.

Key Responsibilities:

• Greeting clients and visitors warmly, ensuring a positive first impression of the facility
• Answer and manage incoming phone calls, directing inquiries to appropriate staff or departments
• Ability to manage multi providers schedule to include checking in and checking out clients. Collect identification and required documentation.
• Collect payments; Accurately input payment details into the system.
• Balance the cash drawer or payment log at the end of each shift.
• Schedule appointments for clients and assist with registration processes
• Maintain accurate and confidential client records in compliance with HIPAA regulations.
• Provide information about programs, services, and resources available at the facility
• Assist with administrative tasks such as filing, data entry, and managing office supplies
• Coordinate with clinical staff to ensure smooth operations and effective communication
• Support outreach efforts and community engagement initiatives as needed
• Handle client inquiries and concerns with empathy and professionalism

Qualifications:

• High school diploma or equivalent; additional education or certification in mental health or related fields is a plus
• 1-year related Client-Facing Customer Service Experience in a front desk or administrative support role = Required, preferably in a healthcare or mental health setting.
• Unshakable ability to manage time, information and tasks in an efficient manner = Required
• Strong communication and interpersonal skills, with a compassionate approach to client interactions
• Proficiency in office software (e.g., Microsoft Office Suite, electronic health records)
• Ability to maintain confidentiality and adhere to ethical standards
• Strong organizational skills and attention to detail
• Ability to work collaboratively in a team-oriented environment
• Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience = Strongly Preferred
• Staying compliant on all training and immunizations.
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found ( HERE ), Drug Screen and Local Criminal Check.

Physical Requirements:

This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.