Program Support Specialist

Western New Mexico University; Silver City (NM); On-site; USD 21,000 - 29,000; Full time

Job summary

Western New Mexico University in Silver City is seeking an Administrative Coordinator to support the School of Social Work on campus. The role focuses on scheduling courses, assigning instructors, onboarding adjuncts, and maintaining Canvas shells to support faculty and students.

You will track student progress, assist with appeals and licensure forms, and collaborate on accreditation tasks with the Assessment Coordinator. Strong organization and MS Office skills are essential.

Qualifications

• Experience in administrative support, higher education operations, or program coordination.
• Strong organizational, communication, and technical skills.
• Familiarity with Canvas, student support systems, and survey tools is preferred.
• Knowledge of University policies and procedures.
• Able to handle multiple deadlines with accuracy.
• Sensitive to cultural differences within the University and community.

Responsibilities

• Coordinate course scheduling and instructor assignments for BSW and MSW programs, ensuring faculty coverage.
• Oversee adjunct faculty onboarding, training, and performance tracking, including grading timelines and feedback quality.
• Manage Canvas course shell preparation and maintain the Adjunct Canvas Course for ongoing faculty support.
• Support student processes, including tracking progress, probationary students, appeals, and licensure forms.
• Collaborate with the Assessment Coordinator on accreditation tasks and data analysis.
• Maintain and update program materials, including Knowledge Base, Handbook, and website content.
• Manage CEU logistics: attendance tracking, certificate distribution, and registration.
• Communicate with students, faculty, and external stakeholders.

Skills

Microsoft Office

Communication

Education

High school Diploma or GED

Associates degree preferred

Tools

Canvas

Job description

Duties

• Coordinate course scheduling and instructor assignments for BSW and MSW programs, ensuring efficient operations and faculty coverage.
• Oversee adjunct faculty onboarding, training, and performance tracking, including grading timelines and feedback quality.
• Manage Canvas course shell preparation and maintain the Adjunct Canvas Course for ongoing faculty support.
• Support student processes, including tracking student progress, probationary students, managing appeals, and coordinating licensure application forms.
• Collaborate with the Assessment Coordinator on accreditation tasks, including data analysis and program outcome tracking.
• Maintain and update program materials, including the School of Social Work Knowledge Base, Handbook, and website content.
• Manage logistics for CEU offerings, including attendance tracking, certificate distribution, and registration coordination.
• Facilitate communication by responding to inquiries from students, faculty, and external stakeholders.
• Serve as a liaison between the School of Social Work, university departments, and external partners to ensure seamless operations.
• Provide administrative support for program directors and departmental operations, enabling leadership focus on strategic priorities.
• Performs other duties as assigned.

Education/Background

High school Diploma or GED with 2 years of experience in office setting required. Associates degree preferred. Must demonstrate ability to work with Microsoft Office (Word, excel, outlook). Bilingual (Spanish) preferred.

Job Knowledge

Experience in administrative support, higher education operations, or program coordination. Strong organizational, communication, and technical skills. Familiarity with Canvas, student support systems, and survey tools is preferred. Must be knowledgeable of University policies and procedures. Must be able to handle multiple deadlines and maintain accuracy. Must be sensitive to cultural differences within the University and community. Fluent in Microsoft Office Applications.

Working Conditions/ Physical Demands (With or Without Accommodations)

Normal office, may travel some within the community when needed. May be required to transport normal office equipment and materials. Ability to comprehend and work with a variety of information from various sources. Able to clearly communicate with a diverse population of individuals. Ability to compose correspondence and reports and remain in a sedentary position for prolonged periods of time. May be required to work additional hours or days depending on circumstances.

Other Requirements

b. Must pass a Defensive Driving Course within 6 months of hire date.

Location

Location Silver City-On Campus

Salary Range

Salary Range $15/hr

EEO Statement

Western New Mexico University ( WNMU ) provides equal opportunity for employment for all qualified applicants. WNMU prohibits discrimination on the basis of race, color, religion, sex, pregnancy, national origin, age, ancestry, disability, spousal affiliation, sexual orientation, gender identity, genetic information, veteran status, or any other basis protected by federal and state law.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * Do you have 2 years of experience in an office setting?
  • Yes
  • No