Program Support Specialist

Western New Mexico University; Silver City (NM); On-site; USD 17,047 - 24,280; Full time

Job summary

Western New Mexico University is hiring a Program Support Specialist in Silver City to enhance operational efficiency in the School of Social Work. This role involves coordinating course scheduling, overseeing faculty onboarding, managing student processes, and maintaining program materials.

The ideal candidate has a high school diploma or GED, 2 years of office experience, and strong skills in Microsoft Office, with a preference for bilingual Spanish speakers.

Qualifications

• 2 years of experience in an office setting required.
• Experience in higher education operations or program coordination preferred.
• Fluent in Microsoft Office Applications.

Responsibilities

• Coordinate course scheduling and instructor assignments for the BSW and MSW programs.
• Oversee adjunct faculty onboarding and training.
• Manage student processes and maintain program materials.

Skills

Administrative support

Organizational skills

Communication skills

Technical skills

Bilingual Spanish

Education

High school Diploma or GED

Associate’s degree

Tools

Microsoft Office (Word, Excel, Outlook)

Canvas

Job description

The School of Social Work Program Support Specialist is a critical administrative role designed to enhance the operational efficiency of the School of Social Work. This position supports the School’s Program Directors in key administrative and coordination tasks that are essential for student support, faculty oversight, and program compliance.

Duties

• Coordinate course scheduling and instructor assignments for BSW and MSW programs, ensuring efficient operations and faculty coverage.
• Oversee adjunct faculty onboarding, training, and performance tracking, including grading timelines and feedback quality.
• Manage Canvas course shell preparation and maintain the Adjunct Canvas Course for ongoing faculty support.
• Support student processes, including tracking student progress, probationary students, managing appeals, and coordinating licensure application forms.
• Collaborate with the Assessment Coordinator on accreditation tasks, including data analysis and program outcome tracking.
• Maintain and update program materials, including the School of Social Work Knowledge Base, Handbook, and website content.
• Manage logistics for CEU offerings, including attendance tracking, certificate distribution, and registration coordination.
• Facilitate communication by responding to inquiries from students, faculty, and external stakeholders.
• Serve as a liaison between the School of Social Work, university departments, and external partners to ensure seamless operations.
• Provide administrative support for program directors and departmental operations, enabling leadership focus on strategic priorities.
• Perform other duties as assigned.

Education & Background

High school Diploma or GED with 2 years of experience in an office setting required. Associate’s degree preferred. Must demonstrate ability to work with Microsoft Office (Word, Excel, Outlook). Bilingual Spanish preferred.

Job Knowledge & Qualifications

Experience in administrative support, higher education operations, or program coordination. Strong organizational, communication, and technical skills. Familiarity with Canvas, student support systems, and survey tools is preferred. Must be knowledgeable of University policies and procedures, handle multiple deadlines, maintain accuracy, and be sensitive to cultural differences within the University and community. Fluent in Microsoft Office Applications.

Working Conditions & Physical Demands

Normal office environment; may travel locally when needed. May be required to transport normal office equipment and materials. Ability to comprehend and work with a variety of information from various sources, communicate with a diverse population of individuals, compose correspondence and reports, and remain in a sedentary position for prolonged periods. May be required to work additional hours or days depending on circumstances.

Additional Requirements

Must pass a Defensive Driving Course within 6 months of hire date.

Location

Silver City — On Campus

Salary Range

$15.00