Program Support Manager

AllCare HomeCare, LLC.; Long Beach (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

ALLCARE HOMECARE LLC is seeking a Program Support Manager to oversee daily operations of Supported Living Services and other community programs. The role liaises with Operations Management, Program Directors, and Regional Center representatives to ensure services are safe, person-centered, and compliant with requirements.

The position bridges administrative operations with direct program services, delivering leadership, staff support, documentation review, and operational assistance while

Responsibilities

• Support Case Coordinators and Program Management with ongoing oversight of Supported Living Services (SLS) cases.
• Review IPPs, assessments, care plans, behavioral plans, and other case documents.
• Assist with developing and updating person-centered care plans based on goals, needs, services, and Regional Center requirements.
• Monitor services are provided according to authorized hours and schedules.
• Assist with new case start-ups, transitions, assessments, and implementation of services.
• Participate in case meetings, family meetings, Regional Center meetings, and internal program reviews.
• Conduct field visits and observations to evaluate service quality and staff performance.
• Identify case concerns and communicate necessary follow-up to the appropriate manager or Case Coordinator.
• Provide guidance and support to Direct Support Professionals, caregivers, and other field staff.
• Assist with matching employees to appropriate persons served and review staff qualifications and availability.
• Coordinate shadow shifts and case-specific training.
• Ensure staff understand care plans, safety protocols, and documentation requirements.
• Coach employees on performance expectations and proper service delivery.
• Escalate significant performance, attendance, safety, or policy concerns to leadership.

Job description

ALLCARE HOMECARE LLC

PROGRAM SUPPORT MANAGER

JOB DESCRIPTION

Position Title: Program Support Manager
Department: Operations / Program Services
Reports To: Director of Operations / Program Director
Classification: Exempt Management Position
Work Setting: Office and Field-Based

POSITION SUMMARY

The Program Support Manager supports the daily operations of Allcare Homecare’s Supported Living Services (SLS) and other community-based programs. This position works closely with Operations Management, Program Directors, Case Coordinators, Staffing, Regional Center representatives, persons served, families, and Direct Support Professionals to ensure services are safe, consistent, person-centered, and compliant with company and Regional Center requirements.

The Program Support Manager serves as a bridge between administrative operations and direct program services. The position provides leadership, case oversight, staff support, training, documentation review, and operational assistance while helping ensure persons served receive the authorized services outlined in their Individual Program Plans (IPPs), assessments, and care plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program & Case Support

• Support Case Coordinators and Program Management with the ongoing oversight of SLS cases.

• Review Individual Program Plans (IPPs), assessments, care plans, behavioral plans, and other case-specific documents.

• Assist with developing and updating person-centered care plans based on the person served's goals, needs, authorized services, and Regional Center requirements.

• Monitor whether services are being provided according to authorized hours and established schedules.

• Assist with new case start-ups, transitions, assessments, and implementation of services.

• Participate in case meetings, family meetings, Regional Center meetings, and internal program reviews as assigned.

• Conduct field visits and observations to evaluate service quality and staff performance.

• Identify case concerns and communicate necessary follow-up to the appropriate manager or Case Coordinator.

Staff Support & Supervision

• Provide guidance and support to Direct Support Professionals, caregivers, and other field staff.

• Assist Case Coordinators and Staffing with matching employees to appropriate persons served.

• Review staff qualifications, experience, availability, and case-specific requirements before placement.

• Assist with coordinating shadow shifts and case-specific training.

• Ensure staff understand the care plan, behavioral expectations, safety protocols, ADLs, documentation requirements, and responsibilities of the assignment.

• Coach employees regarding performance expectations and proper service delivery.

• Escalate significant performance, attendance, safety, or policy concerns to Operations Management or Human Resources.

Training & Onboarding

• Assist with new employee orientation and onboarding.

• Provide training related to company policies, documentation, person-centered services, professional boundaries, safety, incident reporting, and program expectations.

• Coordinate case-specific training before employees work independently when required.

• Verify required training and onboarding steps are completed before employees begin assignments.

• Assist with developing and improving training materials, forms, procedures, and staff resources.

Documentation & Quality Assurance

• Review staff care notes and service documentation for accuracy, completeness, and compliance.

• Monitor completion of required Activities of Daily Living (ADLs) documentation.

• Review documentation for inconsistencies, missing information, or issues requiring follow-up.

• Assist with routine case audits.

• Ensure care plans and other case documents remain current and accessible to assigned staff.

• Assist with maintaining accurate records needed for Regional Center monitoring, billing, payroll, and internal audits.

• Follow up with employees and Case Coordinators regarding incomplete or inaccurate documentation.

Incident & Safety Management

• Assist with reviewing and responding to incidents involving persons served or employees.

• Immediately escalation significant health, safety, behavioral, medication, abuse, neglect, injury, or staffing concerns according to company policy.