Care Team Manager - OH

Beacon Specialized Living; Columbus (OH); Vor Ort; USD 50.000 - 80.000; Vollzeit

Zusammenfassung

Beacon Specialized Living is seeking an experienced operations professional to oversee assigned homes and ensure quality residential care across multiple locations. You will supervise Direct Support Professionals, manage budgets, scheduling, and on-call duties, and collaborate with regulatory and referral partners to maintain compliant, high-quality services.

You will lead staffing, training, and performance initiatives, coordinate with HR and recruiting, and drive improvements across

Aufgaben

• Operate assigned home to meet budget and clinical goals.
• Supervise DSPs and ensure adequate training.
• Maintain home facilities and coordinate repairs.
• Contract for services and evaluate performers.
• Manage on-call duties and monthly meetings.
• Build relationships with referrals, regulators, agencies.
• Collaborate with leadership to improve operations.

Jobbeschreibung

Company Summary

Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

Department: Operations

Location: Various Locations

Reports to: Program Director

FLSA Status: Exempt

Company Summary

Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

Responsibilities/Essential Functions

• Always be compliant with all company and regulatory policies and procedures.
• Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers.
• Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care.
• Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings.
• Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues.
• Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services.
• Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift.
• Communicate daily with direct supervisor.
• Manage the on-call responsibilities. Reports on‑call hours to direct supervisor as needed.
• Responsible for reviewing or sending direct supervisor important topics for monthly home meetings.
• Responsible for preparing the meeting room and scheduling staff for meetings.
• Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed.
• Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance.
• Always maintain professional conduct and ensure the same from the home staff when on duty.
• Perform other duties that may be assigned or established by the company.

Regulatory, Contractual, And Accreditation Compliance Responsibilities

• Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. Cooperates with investigation as directed or required (As events occur). New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation.
• Complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area.
• Ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely.
• Assists direct supervisor with annual documentation updates for individuals served. Responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation.
• Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies.
• Communicate with state and local regulators openly and as a respected and reliable partner.

Census And Budget Responsibilities

• Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded.
• Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed.
• Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime.
• Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate.
• Ensures that time-and-attendance and payroll reporting is accurate.

Staffing And Human Resources Responsibilities

• Responsible for keeping direct supervisor informed of current and future staffing changes or shortages.
• Monitors and maintains employee scheduling and time worked to annual budget.
• Responsible for ensuring open shifts are staffed and finding replacement staff as required.
• Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees.
• Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor.
• Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s).
• Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of