Program Support Associate

Prodapt; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Prodapt is seeking a Program Support Associate to help coordinate technical programs and administrative operations. You will track tasks across multiple teams, maintain documentation, and prepare management reports using ServiceNow and Jira.

The role requires strong communication, attention to detail, and the ability to handle confidential information in a dynamic environment. Ideal candidates have experience supporting IT operations or software development teams, are willing to pursue PMP

Qualifications

• Candidates must be willing to obtain PMP certification within six months if required.
• Experience supporting IT operations, technical programs, or software development teams.
• Strong writing and reporting skills.
• Ability to work in bilingual or international environments.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Intermediate to high Korean-language communication ability.

Responsibilities

• Coordinate project activities, timelines, milestones, and deliverables.
• Maintain schedules, status trackers, and action item logs.
• Prepare updates, reports, presentations, and briefing materials.
• Monitor deadlines and ensure timely completion of objectives.
• Provide administrative support to technical and leadership teams.
• Use ServiceNow and Jira to track requests and progress.

Skills

Project coordination

Stakeholder management

Technical communication

Documentation

Attention to detail

Professional judgment

Meeting support

Korean language skills

Tools

ServiceNow

Jira

Microsoft Office

Outlook

SharePoint

Job description

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Prodapt’s ASIC Services is a leading provider of SoC/ASIC RTL Design, UVM based verification, Emulation, FPGA based validation, DFT, RTL2GDSII, Physical Design using ICC2 and Innovus, Mask Layout, Firmware, Silicon Bringup. Analog mask layout. Our embedded services include device drivers, RTOS porting, and board bring-up. A "Great Place To Work® Certified™" company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Description

Program Support Associate will provide program coordination, project tracking, administrative support, and operational assistance for technical and business initiatives. This position requires a highly organized professional with strong communication skills, sound judgment, and the ability to manage multiple priorities in a structured and timely manner. The successful candidate will support technical teams, program leads, and security leadership by maintaining project documentation, tracking action items, preparing reports on status and rates of completion, coordinating meetings, and ensuring that program activities are accurately documented and appropriately managed. This role requires familiarity with project management and service management platforms, including ServiceNow, Jira, and related tools.

Key Responsibilities

• Program and Project Support
  • Coordinate project activities, timelines, milestones, deliverables, and follow-up items across assigned programs.
  • Maintain project schedules, status trackers, action item logs, issue logs, meeting notes, and related documentation.
  • Support technical teams and stakeholders by ensuring tasks, requests, and dependencies are properly tracked and communicated.
  • Assist in preparing project updates, status reports, presentations, and briefing materials for management review.
  • Monitor deadlines and outstanding items to support timely completion of program objectives.
  • Help identify administrative or process-related issues that may affect project execution.
• Administrative Support
  • Provide administrative support to technical, program, and leadership teams.
  • Schedule meetings, prepare agendas, record meeting minutes, and track follow-up actions.
  • Organize and maintain program records, shared files, reports, and documentation repositories.
  • Assist with internal communications, documentation requests, onboarding support, access requests, and other operational needs.
  • Handle confidential or sensitive information with discretion and professionalism.
  • Support coordination with internal departments, external partners, vendors, and other stakeholders as needed.
• Systems and Tools
  • Use ServiceNow to support request tracking, ticket monitoring, workflow updates, and related reporting.
  • Use Jira or comparable project management tools to track tasks, issues, technical workstreams, and project progress.
  • Maintain accurate and current information in project management, ticketing, and reporting systems.
  • Prepare and update documents, spreadsheets, presentations, dashboards, and reports using Microsoft Office applications.
  • Support the use of Microsoft Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and other collaboration tools.
  • Learn and use additional business, technical, or project management systems as required.
• Communication and Documentation
  • Draft clear, professional written communications, reports, summaries, procedures, and project documentation.
  • Communicate effectively with technical and non-technical audiences.
  • Assist in translating technical updates into clear business-level summaries.
  • Coordinate communications among stakeholders to ensure alignment on priorities, deadlines, and deliverables.
  • Provide basic Korean-language communication support when business needs require it.

Requirements

• Candidates who do not currently hold a PMP certification must be willing and able to obtain certification within six months of hire, if required by the organization.
• Prior experience supporting technical programs, IT operations, software development teams, enterprise service management, or business operations.
• Experience preparing management reports, executive summaries, presentations, and formal business documentation.
• Strong writing skills, including the ability to prepare clear procedures, summaries, correspondence, and project materials.
• Experience working in a bilingual, multicultural, or international business environment.
• Working knowledge of project management practices, including Agile, Waterfall, or hybrid delivery approaches.
• Intermediate to high level Korean-language communication ability (written and spoken).
• Written communication
• Meeting and documentation support
• Task and issue tracking
• Process discipline
• Professional judgment
• Attention to detail

Work Characteristics

This position requires regular coordination with multiple stakeholders and the ability to work in a structured, deadline-driven environment. The employee must be able to organize information, track commitments, communicate clearly, and maintain a high level of accuracy across administrative and program-related responsibilities.