Program Support Assistant (OA)

Veterans Health Administration; Mather AFB Munitions Storage (formerly) (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

The Veterans Health Administration seeks a Program Support Assistant within Surgical Service at the VA Northern California Health Care System. The role performs clerical, administrative and technical duties in support of management to keep the sections operating efficiently.

Applicants must meet time-in-grade requirements and have one year of specialized experience equivalent to GS-06. Strong communication, data management and proficiency in Word/Excel are required, along with attention to

Qualifications

• One year of specialized experience equivalent to at least GS-06 in the normal line of progression for the occupation.
• Experience in program administration and management.
• Ability to communicate effectively both verbally and in writing with a variety of individuals.
• Proficiency with automated software such as Word, Excel, etc.

Responsibilities

• Provides clerical and administrative support to Surgical Service management.
• Assists with day-to-day operational duties and reporting.
• Manages program data, correspondence, and reports.
• Interprets and responds to information requests from internal and external entities.

Skills

Program administration

Communication skills

Written communication

Time management

Attention to detail

Office software

Tools

Microsoft Word

Excel

Job description

This position serves as the Program Support Assistant for Surgical Service. This position is located in VA Northern California Health Care System performing a variety of clerical, administrative and technical duties/responsibilities in support of management with the intent of accomplishing the administrative responsibilities of the sections within Surgical Service.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position, you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-06, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Experience in program administration and management
• Assistance with day-to-day operational duties
• Communicating effectively both verbally and in writing with a variety of individuals
• Problem-solving and applying decision-making skills

• Sustaining processes and procedures to ensure program effectiveness
• Interpreting, analyzing, and responding to requests for information from internal and external entities
• Collecting, compiling, managing, and reporting program data
• Preparing correspondence and reports
• Utilizing automated software (such as Microsoft Word, Excel, etc.)
• Developing a yearly program budget
• Developing a tracking mechanism to monitor funds and monitor all program expenditures

You will be rated on the following Competencies for this position:

• Attention to Detail
• Critical Thinking
• Customer Service (Clerical/Technical)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Involves active listening, reading, observing and evaluating verbal and nonverbal behavior, walking, speaking, bending, carrying of light items such as paper, books, small parts, writing reports, writing clinical notes, using office equipment such as computers, telephones, fax machines, photocopy machines, and possibly driving an automobile. Some work is performed in a clinical setting that exposes the incumbent to the communicable diseases common of the homeless population. Strenuous physical activity is not required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.